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  • 1.  Announce Phonenumber inbound flow

    Posted 12-12-2023 02:11
    No replies, thread closed.

    If I want to use a recorded number (0-9) announcement for a phone number, where should I go to edit it?


    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Nuttapong Limadisai
    G-Able Public Company Limited
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  • 2.  RE: Announce Phonenumber inbound flow

    Posted 12-13-2023 06:59
    No replies, thread closed.

    Hi, @Nuttapong Limadisai

    Could you explain a little more what do you want accomplish and how?

    What I understand is that you want in architect spell a phonenumber to an inbound call, digit by digit, is it correct? If it is what you desire you could use the function "ToAudioPhoneNumber":

     https://help.mypurecloud.com/articles/set-audio-sequence/

    Regards

    SG



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    Saugort Dario Garcia
    Interacciones Inteligentes S.A.
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