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  • 1.  Announcement 2026-05-11 - Genesys Cloud – IP address range expansion and firewall requirements notification

    Posted 2 hours ago

    Hi Genesys team,

    Regarding the recent announcement:
    https://help.genesys.cloud/announcements/genesys-cloud/ip-address-range-expansion-and-firewall-requirements-notification/

    Could you please consider expanding the announcement with explicit details on which IP addresses or subnets are being added or changed, or at least clearly reference the exact authoritative document that reflects the delta?

    Thank you


    #GenesysAnnouncements

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    Roman Vondracek
    Technical Architect
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  • 2.  RE: Announcement 2026-05-11 - Genesys Cloud – IP address range expansion and firewall requirements notification
    Best Answer

    Posted an hour ago

    Hello Roman,

    I understand that some of our documentation may have not have answered all of your questions. At Genesys, we have a skilled team of Technical Writers who maintain the documentation that we have in the Resource Center and are always looking to make sure it is the most helpful resource for you. If you would like to have changes made to the Resource Center article, we encourage you to utilize the Was this article helpful? feature at the bottom of the pages. If you select No, you are able to leave feedback that will be sent to the team that manages those articles.

    We may not have an explicit date when these new IP addresses will be added but I will do some internal investigating to see if there is anything that I can share.



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    Jason Kleitz
    Online Community Manager/Moderator
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