Genesys Cloud - Main

Hi all,

I try to setup a whistle blowing number for our company and one of the compliance requirements is that the CLI (Caller Identifying Number) should not be visible.

We are located in the UK and it is possible for a user to withhold their CLI by dialling 141 as prefix to any number, however if they forget to do so, in Genesys their CLI is attached to the voicemail left and additionally if their Mobile is known, their name shows up as well so not really anonymous.

I tried to "remove" the CLI from the interaction, but that's not allowed either.

I'm even willing to sacrifice a number on the Genesys platform if I can withhold the CLI and forward the call to a second number on the Genesys platform. However I haven't managed that either.

Does anyone here have had a similar challenge or do you know any provider that can provide numbers that allow you to send the call anonymous to your platform?

Thanks a million if someone can provide me with some thoughts on this!

Have all a fabulous day and stay well!

Hi all,

I try to setup a whistle blowing number for our company and one of the compliance requirements is that the CLI (Caller Identifying Number) should not be visible.

We are located in the UK and it is possible for a user to withhold their CLI by dialling 141 as prefix to any number, however if they forget to do so, in Genesys their CLI is attached to the voicemail left and additionally if their Mobile is known, their name shows up as well so not really anonymous.

I tried to "remove" the CLI from the interaction, but that's not allowed either.

I'm even willing to sacrifice a number on the Genesys platform if I can withhold the CLI and forward the call to a second number on the Genesys platform. However I haven't managed that either.

Does anyone here have had a similar challenge or do you know any provider that can provide numbers that allow you to send the call anonymous to your platform?

Thanks a million if someone can provide me with some thoughts on this!

Have all a fabulous day and stay well!

Hi all,

I try to setup a whistle blowing number for our company and one of the compliance requirements is that the CLI (Caller Identifying Number) should not be visible.

We are located in the UK and it is possible for a user to withhold their CLI by dialling 141 as prefix to any number, however if they forget to do so, in Genesys their CLI is attached to the voicemail left and additionally if their Mobile is known, their name shows up as well so not really anonymous.

I tried to "remove" the CLI from the interaction, but that's not allowed either.

I'm even willing to sacrifice a number on the Genesys platform if I can withhold the CLI and forward the call to a second number on the Genesys platform. However I haven't managed that either.

Does anyone here have had a similar challenge or do you know any provider that can provide numbers that allow you to send the call anonymous to your platform?

Thanks a million if someone can provide me with some thoughts on this!

Have all a fabulous day and stay well!

Hi all,

I try to setup a whistle blowing number for our company and one of the compliance requirements is that the CLI (Caller Identifying Number) should not be visible.

We are located in the UK and it is possible for a user to withhold their CLI by dialling 141 as prefix to any number, however if they forget to do so, in Genesys their CLI is attached to the voicemail left and additionally if their Mobile is known, their name shows up as well so not really anonymous.

I tried to "remove" the CLI from the interaction, but that's not allowed either.

I'm even willing to sacrifice a number on the Genesys platform if I can withhold the CLI and forward the call to a second number on the Genesys platform. However I haven't managed that either.

Does anyone here have had a similar challenge or do you know any provider that can provide numbers that allow you to send the call anonymous to your platform?

Thanks a million if someone can provide me with some thoughts on this!

Have all a fabulous day and stay well!

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Hi all,

I try to setup a whistle blowing number for our company and one of the compliance requirements is that the CLI (Caller Identifying Number) should not be visible.

We are located in the UK and it is possible for a user to withhold their CLI by dialling 141 as prefix to any number, however if they forget to do so, in Genesys their CLI is attached to the voicemail left and additionally if their Mobile is known, their name shows up as well so not really anonymous.

I tried to "remove" the CLI from the interaction, but that's not allowed either.

I'm even willing to sacrifice a number on the Genesys platform if I can withhold the CLI and forward the call to a second number on the Genesys platform. However I haven't managed that either.

Does anyone here have had a similar challenge or do you know any provider that can provide numbers that allow you to send the call anonymous to your platform?

Thanks a million if someone can provide me with some thoughts on this!

Have all a fabulous day and stay well!