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  • 1.  anonymized written transcripts of recorded calls

    Posted 01-16-2024 04:49

    hello,

    Is it possible on Genesys cloud GC2 to have anonymized written transcripts of recorded calls?

    Thanks


    #ConnectwithaCustomer(NEW)
    #QualityManagement
    #Telephony
    #Unsure/Other

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    Rihab BEN MALEK
    Teleperformance France SA
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  • 2.  RE: anonymized written transcripts of recorded calls

    Posted 02-17-2024 23:33

    On the agent side, you can anonymize the agent name in their profile and I believe if the customer is not related to an external contact, it will only show Customer.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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