Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Anonymous outbound calls - User Privacy

    Posted 03-17-2020 12:21
    No replies, thread closed.
    Hi,

    I would like to understand how to make an anonymous outbound call from PureCloud?

    On the help page I can see that in the trunk group you can configure the option to allow the agent to request privacy with *67:

    Apply User Privacy

    Use this switch to enable or disable PureCloud's capability to apply user privacy information.

    When enabled, an agent can use *67 to request privacy. More specifically, this prevents PureCloud from sending ANI information with the call. Instead, PureCloud replaces the actual ANI with sip:anonymous@anonymous.invalid.

    When disabled, an agent cannot use *67. Disable this setting if you do not want agents to represent your organization as private on a public telephony network.

    The default setting is Enabled.

    However I cannot dial *67 before a call, so not sure how to use this feature?  This is with WebRTC agents

    Thanks
    #SIP/VolP
    #Telephony

    ------------------------------
    Luke Mitchell
    G3 Comms Ltd
    ------------------------------


  • 2.  RE: Anonymous outbound calls - User Privacy
    Best Answer

    Posted 03-17-2020 16:39
    Edited by Luke Mitchell 03-18-2020 04:39
    No replies, thread closed.
    Hi Luke,

    Give this a try - dial your intended phone number as usual, but prepend *67 to the dial string.

    eg if I want to call 55512345 I would enter this as *6755512345.

    I just tested with and without *67 here and it worked for me.

    Cheers,

    ------------------------------
    Ramon Szeitszam
    Spark New Zealand
    ------------------------------



  • 3.  RE: Anonymous outbound calls - User Privacy

    Posted 03-18-2020 04:39
    No replies, thread closed.
    Hi Ramon,

    Thanks! I was trying the numbers in E.164 format but seems this does not work, your method worked fine

    Thanks Luke

    ------------------------------
    Luke Mitchell
    G3 Comms Ltd
    ------------------------------

    Original Message


  • 4.  RE: Anonymous outbound calls - User Privacy

    Posted 09-30-2020 22:35
    No replies, thread closed.
    Hi Ramon

    For your customers that are also using you guys as the carrier, how have you approached where you want some to be anonymous, and some to display their ANI but you don't want to rely on users typing the *67 prefix?  Do you have a setup where if a specific ANI is presented to you (Spark) it can show an 0800 instead?

    Where you want to split calls between some with anonymous and some without, would you force that *67 into some transformation on a trunk and put those users into a specific site with only that trunk in an outbound route?

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


  • 5.  RE: Anonymous outbound calls - User Privacy

    Posted 09-30-2020 23:05
    No replies, thread closed.

    Hi Vaun,

    Depends on your scenario. But yes what you describe about doing a transformation at the trunk level is one way to do it. That option can be helpful when you only want to grant some users the ability to dial out with anonymous.

    I assume the users are not agents, otherwise you could dial outbound on behalf of a specific queue and setting anonymous via the Calling Party Number field. 

    Cheers,



    ------------------------------
    Ramon Szeitszam
    Spark New Zealand
    ------------------------------

    Original Message


  • 6.  RE: Anonymous outbound calls - User Privacy

    Posted 09-30-2020 23:06
    No replies, thread closed.
    Thanks Ramon, have you worked with your own Spark side in being able to present the 0800 outbound?

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


  • 7.  RE: Anonymous outbound calls - User Privacy

    Posted 09-30-2020 23:17
    No replies, thread closed.
    Hi Vaun,

    I'd prefer to keep the conversation to the PureCloud platform.

    Yes PureCloud can present an 0800 number if the carriers allow it.

    ------------------------------
    Ramon Szeitszam
    Spark New Zealand
    ------------------------------

    Original Message


  • 8.  RE: Anonymous outbound calls - User Privacy

    Posted 10-01-2020 03:08
    No replies, thread closed.
    Thanks Ramon was thinking within Purecloud too, putting 0800 instead of a DDI as the calling party ANI on a trunk or queue.  I understand here in NZ we're pretty limited.

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


  • 9.  RE: Anonymous outbound calls - User Privacy

    Posted 11-28-2023 07:24
    Edited by Joshua Kairl 11-28-2023 07:24
    No replies, thread closed.

    Does anyone know if this  sip:anonymous@anonymous.invalid. format/header can be change to something else to match a carrier when typing *67 in genesys?



    ------------------------------
    Joshua Kairl
    Flexi Capital Pty Ltd
    ------------------------------



Related Content