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  • 1.  Another lackluster release? "Internal article references as hyperlinks in other knowledge articles"

    Posted 10-11-2023 20:28
    No replies, thread closed.

    It seems that this does not work in digital bot flow. If not, why not enable it for digital bot flow? 


    #Roadmap/NewFeatures

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    Tony Nguyen
    Smartgroup
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  • 2.  RE: Another lackluster release? "Internal article references as hyperlinks in other knowledge articles"

    Posted 10-15-2023 21:59
    No replies, thread closed.

    I wondered the same thing.  Is there anyone actually using the Knowledge Portals out there?  @Jean-Etienne Goubet, can you give us some insight into this?  Phase I or something?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Another lackluster release? "Internal article references as hyperlinks in other knowledge articles"

    Posted 10-15-2023 22:10
    No replies, thread closed.

    Hi Robert and Tony, 

    You are correct, this is only for Knowledge Portal for now. The Bots, Messenger and Agent Assist teams have plans to enable it relatively soon I heard. I will gather estimates and update this thread.
    Best,



    ------------------------------
    Jean-Etienne Goubet
    Staff Product Manager, Knowledge and Conversational AI
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Another lackluster release? "Internal article references as hyperlinks in other knowledge articles"

    Posted 10-16-2023 12:21
    No replies, thread closed.

    Hi again, 
    I am confirming that this will be supported by Bots and Messenger by late Q2 2024.

    We will update the documentation asap to make sure it reflects those details.



    ------------------------------
    Jean-Etienne Goubet
    Staff Product Manager, Knowledge and Conversational AI
    Genesys
    ------------------------------

    Original Message


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