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  • 1.  Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-01-2021 01:37
    No replies, thread closed.
    So I'm guessing we're about to go through another name and logo change?

    Genesys "PureCloud" > "Genesys Cloud" > Genesys "Cloud CX"



    Can we make this name change the last one for at least 2 years?
    #Unsure/Other

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    Jeff
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  • 2.  RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-01-2021 01:59
    No replies, thread closed.
    Does this mean mypurecloud.* will eventually be genesyscloudcx.* :)  If they're going to do that they might want to go and register it now - it's still available to the squatters ;)

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    Vaun Mccarthy
    NTT New Zealand Limited
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    Original Message


  • 3.  RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-02-2021 09:30
    No replies, thread closed.

    They should be forward thinking and register whateverfadnameishotrightnow.com

    I had a conversation with a Genesys exec yesterday about positioning of ININ vs Genesys cloud products and as hard as I tried, could not stop from busting out loud laughing at the marketing speak.




  • 4.  RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-04-2021 03:44
    No replies, thread closed.
    We need to shift some paradigms, revolutionize outside the box.

    But seriously - the continual rebranding of products by Genesys just weakens their market presence - as not even the existing vendors and customers can remember what to call it.

    For me, it will always be PureCloud.

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    Jeff
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    Original Message


  • 5.  RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-07-2021 09:56
    No replies, thread closed.
    Is it really Genesys CX now instead of Genesys Cloud?  Everything we have still says PureCloud.  I am starting to transition all of our training documents to say Genesys Cloud for the start of this school year.  Should it all be Genesys CX now?

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    Lindsay Hull
    Rose-Hulman Institute of Technology's AskRose Homework Help
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    Original Message


  • 6.  RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-07-2021 15:20
    No replies, thread closed.
    Based on the website product detail (and see screenshots below), I would say the answer is a resounding "yes, Genesys Cloud is now Genesys Cloud CX" and will most likely be marketed as such from this point forward.




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    Barry Farrington
    Senior Contact Center IVR & ACD System Administrator
    FedPoint
    fedpointusa.com
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    Original Message


  • 7.  RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-08-2021 01:41
    No replies, thread closed.
    Personally, I think this is just another marketing ploy to cause others to catch up.  I think it dilutes the "all-in-one" message and makes if feel like Genesys Cloud is either not complete or requires something else.  Just from looking at these descriptions, if I had no idea what Genesys Cloud is, I would be thinking I need 3 different things to have a cloud contact center that has voice of the customer and digital channels.  Much like Five9 saying you need about 4 other products just to create a complete solution.  ININ and Genesys have prided themselves on not having to rely on 3rd-party solutions and now marketing makes it sound like Genesys Cloud is not enough.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 8.  RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-19-2021 10:50
    No replies, thread closed.
    You and most users.  It is difficult to get them to change when they have to go to the "mypurecloud" web site, etc.  People have been speaking in URL since we started "googling it."

    I recognize the immense effort required to safely change domain & host names and ensuring DNS is proper throughout the process.  However, there is a challenge in explaining the source of the domain name:  "Pay no attention to that man behind the curtain."

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    Patrick Rada
    Keypath Education LLC
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    Original Message


  • 9.  RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

    Posted 07-19-2021 15:30
    No replies, thread closed.
    If it makes anyone feel any better, I was just on an internal meeting and got my wires crossed about a name change, so you are not alone. Not to mention (sigh) so much wasted footage of the Q&A Show where I said PureCloud vs Genesys Cloud. 



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


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