Genesys Cloud - Main

I tried using the API to answer incoming calls through IVR, but as you can see, I received a 202 Accepted response, yet the system did not answer the call.

However, when I changed the state to Disconnected and executed it, the call was disconnected and forwarded to the next agent.

#API/Integrations
#Implementation
#Telephony

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Nuttapong Limadisai
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Hi Nuttapong, 

This is probably a better question to ask in the Genesys Cloud Developer Forum, but hopefully someone in the community can also give some insight

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 12-02-2024 06:46
From: Nuttapong Limadisai
Subject: Answer call via API

I tried using the API to answer incoming calls through IVR, but as you can see, I received a 202 Accepted response, yet the system did not answer the call.

However, when I changed the state to Disconnected and executed it, the call was disconnected and forwarded to the next agent.

#API/Integrations
#Implementation
#Telephony

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Nuttapong Limadisai
------------------------------