Workforce Engagement Management

We know that Handle is the total of ACD and Non-ACD calls.  Is it possible to capture a breakdown of the Non-ACD calls.  

Using the Interactions View I can get to the Non-ACD calls for a day, but the total doesn't align with the Queue Performance. Interactions included appear to be outbound calls on a behalf of a queue only. 

Have you tried: 

1. Opening Agent Performance
2. Clicking in the top, right corner (funnel) to filter
3. scroll to be the bottom: 
   • Uncheck No to see ACD Only
   • Uncheck Yes to see Non-ACD only

Hope this helps!  You would need two versions of Agent Performance then: 1 filtered to "ACD" and 1 filtered to "non-acd"