Nathan_Brake | 2021-05-14 21:26:46 UTC | #1
I am trying to answer an incoming call for my test user that is in a queue. I have it notifying in our app, but when i try to use the conversationsAPI to patchConversationsCallParticipant (passing in my agent participantId, and body is {state: "connected"}) but it does nothing. The call is still alerting.
Correlation: "085fba87-6c36-44b2-a3e9-25108d663139"
Thanks for any help you can give
anon11147534 | 2021-05-18 09:41:06 UTC | #2
Hi Nathan,
Please see this answer on a previous topic. It should provide the solution you need: https://developer.mypurecloud.com/forum/t/answering-inbound-calls-via-js-sdk-with-webrtc-station/7026/2
Nathan_Brake | 2021-05-18 17:01:33 UTC | #3
I have done all of that. I get the call in our system, which is coming from a queue, but when i try to patchConversationCallParticipant with a state of 'connected', it does not connect. So that post is not fully helpful
Nathan_Brake | 2021-05-18 17:02:23 UTC | #4
with the participant being agent, but it does NOT change the state.
tim.smith | 2021-05-18 21:07:30 UTC | #5
If you've verified that the place external calls option is enabled, there aren't any invalid values in the request, and the response is successful, please open a case with Genesys Cloud Care to investigate further.
system | 2021-06-18 21:18:11 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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