Genesys Cloud - Developer Community!

 View Only

Sign Up

  • 1.  Any Drawback of Implementing Persistent Connection

    Posted 18 hours ago

    Any Drawback of Implementing Persistent Connection?

    Do we need to take care of any steps after enabling the Persistent Connection? anything can cause outage after enabling this?


    #Uncategorized

    ------------------------------
    AJAY KUMAR
    XXX
    ------------------------------


  • 2.  RE: Any Drawback of Implementing Persistent Connection

    Posted 14 hours ago

    Hi Ajay,

    From our experience, persistent connection was helpful. We had been seeing some drop-outs in our call centre and agents were complaining about it quite a bit.

    We first moved a small pilot group of agents to persistent connection and monitored the behaviour. After enabling it, the agent connection felt more stable overall, likely because the agent leg stays established rather than being reconnected for every call.

    Once we were comfortable with the results, we rolled it out more broadly.

    I wouldn't say it fixes all connection-related issues, but it improved stability in our case. I'd still recommend testing with a small group first and validating in your environment.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------

    Original Message


  • 3.  RE: Any Drawback of Implementing Persistent Connection

    Posted 2 hours ago

    Hi Ajay,

    In general, enabling Persistent Connection does not introduce major drawbacks and is safe when implemented correctly. However, there are a few considerations to keep in mind:

    • Network stability becomes more important: since the agent leg stays up longer, unstable networks, aggressive firewalls, or short TCP/UDP timeout values can cause disconnects if not properly tuned.
    • Session limits / NAT capacity: environments with limited NAT or firewall session capacity should validate they can handle longer‑lived connections.
    • Change management: while outages are unlikely, it's still best practice to enable it gradually (pilot group first) and monitor agent experience, as Phaneendra mentioned.

    No additional steps are strictly required after enabling it, but validating firewall rules, timeouts, and monitoring RTP/WebSocket behavior is recommended. We haven't seen widespread outages caused by persistent connections themselves-issues usually surface only if there are underlying network constraints.

    Overall, it tends to improve call stability, not reduce it, when the network is ready.



    ------------------------------
    Cesar Padilla
    INDRA COLOMBIA
    ------------------------------

    Original Message


Related Content