Hello Abrar,
We don't yet have skills based real time widgets available yet in our UI. We're tracking that feature here https://genesyscloud.ideas.aha.io/ideas/WFMRTM-I-60 This is one of our next up items for our roadmap.
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Ryan Legner
Staff Product Manager, Genesys Cloud CX
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Original Message:
Sent: 07-20-2023 08:06
From: ABRAR ZARIFI
Subject: Any idea if Skill based monitoring available?
Any idea if Skill based monitoring available?
has multiple queues with Language skill-based routing and want to monitor waiting call based on language skill instead of Queue.
For example: Customer has Queue A, B and C all three queues are mapped with 2 languages – English and Greek. Greek language is mapped with Queue A and C now if customer want to see live call waiting in Queue they can irrespective of language but they want to see live call waiting in both Queue A and C by filtering Language skill Greek.
#Reporting/Analytics