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  • 1.  Any limitations on assigning Queues & Agents to Agent Copilot

    Posted 02-10-2025 12:21
    No replies, thread closed.

    Hi Folks,

    Just a quick question:
    Is there any limitation on the max number of queues or agents we can assign Agent Copilot to?


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Ramsha Shaikh
    Telecom/AI Engineer
    Newfold Digital
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  • 2.  RE: Any limitations on assigning Queues & Agents to Agent Copilot
    Best Answer

    Posted 02-10-2025 18:33
    No replies, thread closed.

    Hey Ramsha! While there's no hard limit of assigned queues for agents within Copilot, I recommend checking our token pricing page to find out the number of tokens needed for Copilot. Hope this helps!

    Screenshot from pricing table for reference:



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    Julie Kim
    Principal Solution Consultant
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