You could also use the "nTransferred" metric in a conversation filter in the query to filter for calls that contain a transfer. Something like this:
```json
{
"conversationFilters": [
{
"type": "and",
"predicates": [
{
"type": "metric",
"metric": "nTransferred",
"operator": "exists"
}
]
}
],
"interval": "YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"
}
```
------------------------------
Jacob Shaw
Sr. Software Engineer
------------------------------
Original Message:
Sent: 04-09-2025 10:14
From: Sai Shankar
Subject: Any specific key to identify the call is transferred from one Agent to another Agent
Hi @Jacob Shaw Could you please provide a solution on this.
------------------------------
Sai Shankar
x
Original Message:
Sent: 04-04-2025 08:26
From: Sai Shankar
Subject: Any specific key to identify the call is transferred from one Agent to another Agent
Hi @Jacob Shaw, for both agents in the segments object, I can see that the disconnectType is listed only as "client".
I want to know whether it is transferred or not.
Thank you!
------------------------------
Sai Shankar
x
Original Message:
Sent: 04-03-2025 17:08
From: Jacob Shaw
Subject: Any specific key to identify the call is transferred from one Agent to another Agent
You can look at the conversation segments in the `GET /api/v2/analytics/conversations/details` response to the the participant right before agent to see where the call came from. If there are 2 agent segments with one agent in a disconnected state, that would indicate a transfer.
------------------------------
Jacob Shaw
Sr. Software Engineer
Original Message:
Sent: 04-02-2025 09:59
From: Sai Shankar
Subject: Any specific key to identify the call is transferred from one Agent to another Agent
Hi @Zino_Onokpise, @jacobshaw , @tim.smith , @Greg_Boston
My Requirement is when we initiate a call for **Agent1** and the call is answered. Now I have transferred that call to **Agent2**. **Agent2** has picked up.
Now in the backend how I can know that call is transferred or not.
Is any specific key or any API to know whether transferred or not.
I have used this API to know the agent is transferred or not.
The data is coming from this API but in that agent object transferred key is not available
API: get/api/v2/analytics/conversations/details
Pease check the below screenshot.
This is the Conversation ID: 86f45809-790d-45ac-8de5-9296df27aec1
Please let me know if any details are required. Thank you!
#EmbeddableFramework
#Integrations
------------------------------
Sai Shankar
x
------------------------------