Unfortunately not, I haven't worked through an implementation of copilot in my previous roles.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 03-12-2025 14:33
From: Vaun McCarthy
Subject: Anybody using copilot under the Salesforce CTI connector integration?
No particular issues Sam. Did you have feedback or comments yourself on it from any of your prior roles?
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Vaun McCarthy
Original Message:
Sent: 03-12-2025 10:52
From: Samuel Jillard
Subject: Anybody using copilot under the Salesforce CTI connector integration?
Hopefully the community can provide you some feedback!
Are you having an issue yourself or just looking for what to watch out for with an implementation?
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 03-12-2025 01:20
From: Vaun McCarthy
Subject: Anybody using copilot under the Salesforce CTI connector integration?
For those that are actually using or have used Copilot (or even agent assist) within the SF CTI connector integration (Genesys one), what have been your main pain points?
#Omni-ChannelDesktop/UserInterface
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Vaun McCarthy
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