Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Anybody using copilot under the Salesforce CTI connector integration?

    Posted 03-12-2025 01:20
    No replies, thread closed.

    For those that are actually using or have used Copilot (or even agent assist) within the SF CTI connector integration (Genesys one), what have been your main pain points?  


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Vaun McCarthy
    ------------------------------


  • 2.  RE: Anybody using copilot under the Salesforce CTI connector integration?
    Best Answer

    Posted 03-12-2025 10:52
    No replies, thread closed.

    Hopefully the community can provide you some feedback!

    Are you having an issue yourself or just looking for what to watch out for with an implementation?



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Anybody using copilot under the Salesforce CTI connector integration?

    Posted 03-12-2025 14:34
    No replies, thread closed.

    No particular issues Sam.  Did you have feedback or comments yourself on it from any of your prior roles?



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 4.  RE: Anybody using copilot under the Salesforce CTI connector integration?

    Posted 03-13-2025 05:41
    No replies, thread closed.

    Unfortunately not, I haven't worked through an implementation of copilot in my previous roles.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Related Content