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Anyone experiencing agents not seeing queues to transfer to when typing in the numbers and extensions? Is there a Genesys change/outage potentially?

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  • 1.  Anyone experiencing agents not seeing queues to transfer to when typing in the numbers and extensions? Is there a Genesys change/outage potentially?

    Posted 10-19-2023 11:35
    Edited by Luke Murphy 10-19-2023 11:41
    No replies, thread closed.

    Anyone experiencing agents not seeing queues to transfer to when typing in the numbers and extensions? Is there a Genesys change/outage potentially? I have verified the agents have the proper permissions for Routing Queue Search and Routing Queue View, nothing was changed on our end. I am on hold with Genesys support now trying to find out some answers, just curious if anyone else is having this in US West.

    image

    Thanks!



    ------------------------------
    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
    ------------------------------



  • 2.  RE: Anyone experiencing agents not seeing queues to transfer to when typing in the numbers and extensions? Is there a Genesys change/outage potentially?

    Posted 10-20-2023 09:44
    No replies, thread closed.

    Bump



    ------------------------------
    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
    ------------------------------

    Original Message


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