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  • 1.  Anyone notice a change in queue performance filtering lately

    Posted 02-13-2025 17:48
    No replies, thread closed.

    In the past, when you opened a new Queue Performance View, it would have all All selected for media types.  Sometime in the not too distance past, that change to only show voice calls.   Anyone know when this happened and is it annoying for you as it is for me?


    #Reporting/Analytics

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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 2.  RE: Anyone notice a change in queue performance filtering lately
    Best Answer

    Posted 02-13-2025 20:47
    No replies, thread closed.

    I can't find when it happened, but yeah it's mildly annoying, that you also can't select multiple media types.

    I wonder if it came about when they added the "LIVE" indicator to the views?



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    Vaun McCarthy
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  • 3.  RE: Anyone notice a change in queue performance filtering lately

    Posted 02-14-2025 10:30
    No replies, thread closed.

    I was digging through some of our internal documentation and the LIVE indicator was introduced in September of last year. Does that line up when the issue started happening?



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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