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  • 1.  APAC Region - Call outages

    Posted 05-15-2018 23:47
    No replies, thread closed.
    Hi All
    I am attempting to determine if any other organisation either based in NZ or the APAC region has been experiencing any issues with voice interactions over the last 24 hours?
    Although there are no reported outages on the Purecloud Status site. I am reaching out to attempt to determine if its just our ORG or if others have noticed voice interactions on all channels Inbound and Outbound disconnecting while interacting with an agent and customer.

    Cheers

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    Darryn Chang
    Stuff Limited
    New Zealand
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  • 2.  RE: APAC Region - Call outages

    Posted 05-16-2018 02:43
    No replies, thread closed.
    We had a similar issue last Friday night (and one early in the morning the Friday before). Agents were disconnected and all calls dropped but this happened outside our core hours, so only a small number of agents in our off-shore contact centre were impacted, and we have been struggling to get precise details on exactly when the issue occured.

    We have been unable to rule out a network issue, but we would be interested to know if other PureCloud customers were impacted.

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    Sue McPherson
    Telstra Corporation Ltd
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