Genesys Cloud - Main

Hello, do you know any genesys cloud API that returns the date and closure of a schedule or if that schedule has a schedule to talk?

I tried with this /api/v2/architect/schedules/{scheduleId}
but in the start and end values it does not return today's date

I want to implement it from a script

#ArchitectureandDesign

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Juan Ayala
Promotora Kranon S.A. de C.V.
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Hi Juan,

Please note, the API gets the configuration for the scheduleId.  In order to check closure, you should add the logic in your script: 

• extract the start_hour and end_hour from "start" and "end" and convert them into seconds
• make a current timestamp in the corresponding timezone (don't forget to use the DST flag)
• get the frequency of the schedule from rrule (for this use the first parameter FREQ=) 
• based on the frequency type check if the current time is within start_hour  and end_hour

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TatjanaKnezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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Hello Tatjana Knezevic

Thank you very much for the idea, one more thing, do you know if there is a function in the script to convert a time format ""HH:mm:ss"" to seconds?

I found this but it doesn't work for me dateToMilliseconds("01/01/2000 12:00:00 am (+00:00)"); since I only use I send you the time

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Juan Ayala
Promotora Kranon S.A. de C.V.
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Original Message:
Sent: 03-28-2023 17:50
From: Tatjana Knezevic
Subject: API

Hi Juan,

Please note, the API gets the configuration for the scheduleId.  In order to check closure, you should add the logic in your script: 

• extract the start_hour and end_hour from "start" and "end" and convert them into seconds
• make a current timestamp in the corresponding timezone (don't forget to use the DST flag)
• get the frequency of the schedule from rrule (for this use the first parameter FREQ=) 
• based on the frequency type check if the current time is within start_hour  and end_hour

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TatjanaKnezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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Juan,

Take a look at this idea. It proposes adding an API endpoint to assist with Schedule / Schedule Group evaluation.

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Paul Simpson
Eventus Solutions Group
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