Genesys Cloud - Main

Hello,

I would like to know if there is one or more API allowing (from a customer telephone number for example) to know all the interactions in progress of the same customer being treated or not treated?

I can't find an API for this yet.

Thank you to the community!
Antoine

#Reporting/Analytics

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Antoine LETOMBE

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Have you tried to use the conversation details query?
/api/v2/analytics/conversations/details/query

I am not sure if this is what you are looking for but you can try to filter interactions using ANI and ConversationEnd=notExists.

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Paulo Mesquita
Spark NZ Trading
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Hi Antoine,

Hope you are doing well!

Thanks for posting your question in the community! It was discussed in the most recent episode of the Genesys Cloud Community Q&A Show. Check it out here! :)

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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Original Message:
Sent: 02-11-2020 04:58
From: Paulo Mesquita
Subject: API

Have you tried to use the conversation details query?
/api/v2/analytics/conversations/details/query

I am not sure if this is what you are looking for but you can try to filter interactions using ANI and ConversationEnd=notExists.

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Paulo Mesquita
Spark NZ Trading
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