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  • 1.  API

    Posted 02-10-2020 04:34
    No replies, thread closed. 
    Hello,
    
I would like to know if there is one or more API allowing (from a customer telephone number for example) to know all the interactions in progress of the same customer being treated or not treated?

I can't find an API for this yet.

Thank you to the community!
Antoine

    #Reporting/Analytics

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    Antoine LETOMBE

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  • 2.  RE: API

    Posted 02-11-2020 04:59
    No replies, thread closed.
    Have you tried to use the conversation details query?
    /api/v2/analytics/conversations/details/query

    I am not sure if this is what you are looking for but you can try to filter interactions using ANI and ConversationEnd=notExists.

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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


  • 3.  RE: API

    Posted 02-12-2020 10:55
    No replies, thread closed.
    Hi Antoine,

    Hope you are doing well!

    Thanks for posting your question in the community! It was discussed in the most recent episode of the Genesys Cloud Community Q&A Show. Check it out here! :)

    ------------------------------
    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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    Original Message


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