israel.sanchez | 2019-08-02 18:44:07 UTC | #1
Hello, Im using /conversation/call api method to create a new call:
{ "phoneNumber": "+34XXXXXXXXX", "callerId": "", "callerIdName": "", "callFromQueueId": "", "callQueueId": "", "callUserId": "50fd6136-bddb-4cc8-a0e8-c68f4c0XXXX", "priority": 0, "languageId": "", "routingSkillsIds": [], "conversationIds": [], "participants": [{ "address": "+34XXXXXXXXX", "name": "", "userId": "", "queueId": "" }], "uuiData": "" }
When we set differents phoneNumber with different DDI configurated, the call is going out always with the same DDI.
Can you help us to solve thia issue?
Thanks
tim.smith | 2019-08-05 18:34:02 UTC | #2
Ensure that overrides are allowed on the trunk, s Set the outbound calling address under BYOC on the Resource Center. There's a separate article if you're using PureCloud Voice. Also, your carrier must allow specifying the outbound ANI. After following those instructions, if you have additional questions, please open a case with PureCloud Care or post on the PureCloud Community Forum to discuss general system configuration topics, such as edge and trunk configuration.
system | 2019-09-05 18:34:02 UTC | #3
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This post was migrated from the old Developer Forum.
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