trevorburke | 2020-01-28 17:49:45 UTC | #1
Is there a way to query for when a survey was sent to a customer? For example, I believe our system triggers a survey in the event of an outbound email. Is this logged anywhere within the API?
tim.smith | 2020-01-29 19:10:32 UTC | #2
GET /api/v2/quality/conversations/{conversationId}/surveys returns information about surveys for a conversation, but it doesn't appear to contain timestamps about activity other than survey completion. You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas.
system | 2020-02-29 19:10:36 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 7003