I have reached out to the email team. This endpoint will become public. I don't have a timeline for it - but they acknowledged it should be updated to public visibility. So no need to create a ticket or an idea.
Original Message:
Sent: 09-30-2025 14:43
From: Gary Waddell
Subject: API endpoint which exposes outbound
Appreciate the help @Jerome Saint-Marc I'm afraid this one doesn't return any data
Oddly, when I run this endpoint /api/v2/routing/email/outbound/domains it seems to only return Campaign/Agentless domains.
For (regular) custom domains this is the public endpoint /api/v2/routing/email/domains/{domainId} however it does not return the TXT information, just the mxRecordStatus which is used for inbound email routing.
I think for now I'm forced to use the non-public and unsupported API.
Should I log this anywhere for future enhancement/review? Maybe the ideas lab?
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Gary Waddell
Professional Services Consultant
United Kingdom
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Original Message:
Sent: 09-30-2025 13:08
From: Jerome Saint-Marc
Subject: API endpoint which exposes outbound
This one (GET api/v2/routing/email/outbound/domains/[your domain name]) seems to be released -> https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-email-outbound-domains--domainId-
It is not that I have specific insights on these endpoints. Just that I have seen the other one was not tagged as public or preview in our OpenAPI/Swagger definition. :-)
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Jerome Saint-Marc
Senior Development Support Engineer
Original Message:
Sent: 09-30-2025 13:00
From: George Ganahl
Subject: API endpoint which exposes outbound
Thanks, Jerome (and Gary acknowledged it is not guaranteed)
How about GET api/v2/routing/email/outbound/domains/[your domain name]? Same situation, since it is not documented in API Explorer?
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 09-30-2025 12:40
From: Jerome Saint-Marc
Subject: API endpoint which exposes outbound
Hello,
This API endpoint (GET /api/v2/routing/email/domains/{domainId}/verification) is not public/released yet.
Regards,
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Jerome Saint-Marc
Senior Development Support Engineer
Original Message:
Sent: 09-30-2025 12:06
From: Gary Waddell
Subject: API endpoint which exposes outbound
First point - loving the new profile picture @George Ganahl ❤️.
To the issue, I too found a similar approach using the below API. Ofcourse risky to build a solution based on this as Genesys may change this at any time without warning. We've noted it as part of our design.
/api/v2/routing/email/domains/<domain id>/verification
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Gary Waddell
Professional Services Consultant
United Kingdom
Original Message:
Sent: 09-30-2025 11:56
From: George Ganahl
Subject: API endpoint which exposes outbound
I don't know of one...
Looking at the Console/Network logs in a browser when accessing that configuration page, I see an API call that may be part of the private API:
https://api.mypurecloud.com/api/v2/routing/email/outbound/domains/[your domain name]
That brings back the info on TXT record verification:
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year