I wanted to start a discussion about the new v3 API endpoints for uploading knowledge files to Knowledge Fabric using custom integrations with Amazon S3. This feature allows us to programmatically push content (text, PDF, and DOCX files) from external systems directly into Genesys Knowledge Search without building CMS-specific connectors.
Why This Matters
Why This Matters
This opens up significant automation possibilities for knowledge management:
Automated content synchronization from external systems
Faster content updates without manual uploads
ntegration flexibility with ANY system that can make API calls
Enhanced AI/Search capabilities with always-current content
Questions For the Community?
- What are your current pain points with knowledge content management?
2. What use cases are you considering for these API endpoints?
3. What external systems would you want to connect?
Looking to Learn From Your Experiences
I'm particularly interested in hearing from:
Developers/Technical folks who have plans to implement this
Knowledge managers who see operational benefits
Anyone who has creative use cases or integration ideas
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Minhaj Mubashir
Technical Account Manager
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