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  • 1.  API for Agent Associations

    Posted 3 hours ago

    Hello,

    Can someone tell me which API(s) are used to populate this screen in the UI (popup after selecting an agent name off a schedule).

    Thank You


    #PlatformAPI

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    Andrew Thompson
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  • 2.  RE: API for Agent Associations

    Posted 2 hours ago

    Good day Andrew

    I had a look in Developer tools while accessing this screen and does not seem to indicate any API that can be used

    You might need to run multiple API's to get the required info for the specific user. 

    /api/v2/workforcemanagement/workplanbids

    /api/v2/workforcemanagement/agents/{agentId}/managementunit

    /api/v2/workforcemanagement/businessunits/{businessUnitId}/planninggroups

    Hopefully someone else has another idea on how to achieve this.

    Regards 



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: API for Agent Associations

    Posted 2 hours ago

    Thank you Stephan!



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    Andrew Thompson
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