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  • 1.  API for Opening Genesys Web Messenger on AI Bot Failure

    Posted 05-08-2025 03:20
    No replies, thread closed.

    Our customer is using a separate third-party AI bot within their mobile banking app. They have a requirement that if the third-party AI bot doesn't find an answer, it should trigger the Genesys Web Messenger widget to connect the user to a live agent. So, what is the API I need to use to trigger the Web Messenger widget that I created in the Genesys environment or anyother Idea to implement this.?


    #API/Integrations

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    Manojkumar G
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  • 2.  RE: API for Opening Genesys Web Messenger on AI Bot Failure
    Best Answer

    Posted 05-08-2025 14:11
    No replies, thread closed.

    Hello Manojkumar,

    You may want to read over this article from the Resource Center for web messaging. It does have a link to our API Explorer that you can use to help implement your own web messenger widget.



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    Jason Kleitz
    Online Community Manager/Moderator
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