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  • 1.  API for reading Account -> Subscription -> Billing & Usage -> Overview

    Posted 03-09-2026 11:02

    Hi team,

    in the Genesys Cloud UI there is a possibility to view the Overview of the Billing & Usage (Account -> Subscription -> Billing & Usage -> Overview).

    In the Browser's Dev Tools we can see in the Network traffic, that during the page display the following API call is made, which returns the structured JSON object containing the information about usage:

    GET https://api.mypurecloud.de/api/v2/billing/subscriptionoverview?periodEndingTimestamp=1772495999999

    We did not found any documentation to this API call (at https://developer.genesys.cloud/devapps/api-explorer ).

    Question:

    Can we use this API call in our application or it is not officially available for the public use?
    Is there some documentation to this API call?

    Thanks for your comments


    #PlatformAPI

    ------------------------------
    Miroslav Stupavský
    ------------------------------


  • 2.  RE: API for reading Account -> Subscription -> Billing & Usage -> Overview

    Posted 03-09-2026 12:25

    Hello,

    I haven't used billing API but I just checked this endpoint and it is tagged as internal.
    It is not a public Platform API endpoint (hence no documentation).

    Regards,



    ------------------------------
    Jerome Saint-Marc
    Senior Development Support Engineer
    ------------------------------



  • 3.  RE: API for reading Account -> Subscription -> Billing & Usage -> Overview

    Posted 03-10-2026 14:44

    Hello,

    You can find out information about new billing usage api below:

    https://community.genesys.com/discussion/partner-billing-usage-api-is-now-ready-to-consume-1

    Regards



    ------------------------------
    Krzysztof Krupa
    ------------------------------



  • 4.  RE: API for reading Account -> Subscription -> Billing & Usage -> Overview

    Posted 03-11-2026 05:28

    Hi,

    thank you for the response, I checked that link.
    Interesting that the 'Partner Billing Usage API' will change, I did not know that.

    However, that API is used to get data about the partner's usage (trustees), but what we need is to get subscription usage data about the current organization self.
    This is provided by the API call above (GET https://api.mypurecloud.de/api/v2/billing/subscriptionoverview?periodEndingTimestamp=1772495999999).

    Unfortunately, as answered by Jerome Saint-Marc, the API is Genesys internal, so we cannot use it.



    ------------------------------
    Miroslav Stupavský
    ------------------------------

    Original Message


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