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  • 1.  API - Get a list of queues

    Posted 04-15-2020 13:47
    No replies, thread closed.
    I couldn't find what I was looking for in the Developer Center (it could use dome re-organizing) but is there an API call to get a list of queues? We have queues created and removed on the fly and we have a nightly process to retrieve interactions for all of the queues. So we would like to get a list of queues right before so we can get all of the interactions for each queue.
    #PlatformAdministration

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    Zack Turnbow

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  • 2.  RE: API - Get a list of queues

    Posted 04-15-2020 13:58
    No replies, thread closed.
    Depending on what information you want about them:
    /api/v2/routing/queues/divisionviews if just the id/name/division is all you need
    /api/v2/routing/queues if you need more info that that, includes things like media settings, routing rules, etc

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: API - Get a list of queues

    Posted 04-15-2020 15:17
    No replies, thread closed.

    The division views query worked just fine. All we needed was to get the queueId given a queue name.

     

    Thank you,


    Zack Turnbow

     



    ------Original Message------

    Depending on what information you want about them:
    /api/v2/routing/queues/divisionviews if just the id/name/division is all you need
    /api/v2/routing/queues if you need more info that that, includes things like media settings, routing rules, etc

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------


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