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  • 1.  api giving inconsistent and erroneous results

    Posted 03-13-2019 18:48
    No replies, thread closed.
    import {ApiClient, RecordingApi, AnalyticsApi} from 'purecloud-platform-client-v2';

    .....

    apiInstance.getConversationRecordings(conversation.id, {
    maxWaitMs: 5000,
    formatId: 'MP3'
    });

    not returning any recordings if you run it a second time it will.

    Even in Developer tools I experience weird behavior. /api/v2/conversations/{conversationId}/recordings

    run it first time get a 404 , run it a second time get a 200 but no body , run it a 3rd time get 200 plus the body with the recording. 

    We don't attempt to pull the recording for at least 10 minutes after the call.  so Im pretty sure the recording is transcoded.

    #Reporting/Analytics

    ------------------------------
    Stephen Ward
    Calibrus
    ------------------------------


  • 2.  RE: api giving inconsistent and erroneous results

    Posted 03-14-2019 09:41
    No replies, thread closed.
    Hi Stephen,

    Can you please raise this concern in the PureCloud Developer Forum? One of our Developer Evangelists will be able to assist you there. 

    Best,
    Becky

    ------------------------------
    Becky Powell
    Principal Product Manager, PureCloud Open Platform
    Genesys - Employees
    ------------------------------



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