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I'm using /api/v2/analytics/conversations/details/query and I heard the limit was around 100k records. Would that be the limit for amount returned since I understand its page size * page number? Or can we increase the amount we can get.  

API Explorer says:

Maximum pagination depth (page number x page size) before a query gets rejected

So if you have single queries pulling back that sheer volume of data, it'd be recommended to break that up, maybe by time span.  API Explorer also says this is not configurable, so it appears to be a hard limit, not one you can request an increase on.

Genesys would also want you to use the jobs API for that, resource-wise.  It doesn't change the limit on record count, though it is more conscious of platform resources and tuned for bulk data operations like yours.

/api/v2/analytics/conversations/details/jobs

I'm using /api/v2/analytics/conversations/details/query and I heard the limit was around 100k records. Would that be the limit for amount returned since I understand its page size * page number? Or can we increase the amount we can get.  

I'm using /api/v2/analytics/conversations/details/query and I heard the limit was around 100k records. Would that be the limit for amount returned since I understand its page size * page number? Or can we increase the amount we can get.  

Hey Jason,

I assume you're pulling this data to pull it into a data warehouse or data lake.  You can do what Paul is talking about by breaking your query up into different periods to shrink the window size.  Alternatively, you can listen for conversation events and use AWS EventBridge to grab the data near time.  We do not impose the same restrictions because we are pushing the data to you via an event rather than having you pull the data.  Plus your data is more up to date.

Thanks,
   John

I'm using /api/v2/analytics/conversations/details/query and I heard the limit was around 100k records. Would that be the limit for amount returned since I understand its page size * page number? Or can we increase the amount we can get.