Genesys Cloud - Main

Hi,

For reporting purpose, we are doing requests on Purecloud API. Sometimes we face the API request limitation exception, that tells us we should not do more than 300 queries in a minute.

Is there a parameter to change the maximum number of request in a minute, or is it a fix value ?

Here is the exception :

com.mypurecloud.sdk.ApiException:{    "status":429,  "code":"too.many.requests",  "entityName":"api/v2/conversations/calls/9a7c17d4-6ceb-4d9c-b7e2-bcb52a53a1f9",  "message":"Rate limit exceeded the maximum [300] requests within [60] seconds",  "details":[       {          "errorCode":"inin-ratelimit-count",        "fieldName":"301"     },     {          "errorCode":"inin-ratelimit-allowed",        "fieldName":"300"     },     {          "errorCode":"inin-ratelimit-reset",        "fieldName":"40"     }  ]}

Best regards,

Baptiste.

Hi Baptiste,

Have you tried the Developer Center forum yet?

https://developer.mypurecloud.com/forum/

These folks specialize in APIs and should be able to help you out.

Thank you,

Clay