RobertWC | 2023-08-17 19:42:27 UTC | #1
In Architect, there is a tool that allows for turning on recording if consent if enabled on the trunk. There must be and API for this, but all I could find is the set recording state as ACTIVE, but it does not flip the consent for the call. Anyone tried this programmatically? i am looking to do this on outbound calls with a script.
RobertWC | 2023-08-22 16:31:25 UTC | #2
Popping this to the top of the list. @tim.smith or others have any clue how to start participant recording like we do in Architect?
Jerome.Saint-Marc | 2023-08-22 16:57:27 UTC | #3
Hello Robert,
There is unfortunately no equivalent via Platform API at this time. This can only be done from the Architect flow.
Regards,
RobertWC | 2023-08-22 17:21:10 UTC | #4
Are there ANY options to programmatically start recording?
tim.smith | 2023-08-22 17:24:41 UTC | #5
A user can start their own ad-hoc recordings using PATCH /api/v2/conversations/{conversationId}/participants/{participantId}. The user can then access them via these endpoints: https://developer.genesys.cloud/analyticsdatamanagement/recording/userrecordings-apis.
RobertWC | 2023-08-22 17:36:43 UTC | #6
Agents can't do Ad-hoc and we need recordings need to be based a policy, but do to regulations, we need Consent turned on at the trunk level.
system | 2023-09-22 17:37:30 UTC | #7
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