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  • 1.  API to end After Call

    Posted 05-13-2024 11:19
    No replies, thread closed.

    My use case is this. Agent answers a call in a queue (After call work = Mandatory, Discretionary). Call ends, Agent is in after call. Is there an API to end after call? (Not using Conversation disconnect API). 


    #SystemAdministration

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    Karthi Muthukrishnan
    kmuthukrishnan1@metlife.com
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  • 2.  RE: API to end After Call
    Best Answer

    Posted 05-14-2024 08:57
    No replies, thread closed.

    Hello Karthi, 

    I believe this matches your need: https://developer.genesys.cloud/devapps/api-explorer?requestConfig=eyJvcGVyYXRpb25JZCI6InBhdGNoQ29udmVyc2F0aW9uc0FmdGVyY2FsbHdvcmtDb252ZXJzYXRpb25JZFBhcnRpY2lwYW50Q29tbXVuaWNhdGlvbiIsImhlYWRlcnMiOltdfQ==#patch-api-v2-conversations-aftercallwork--conversationId--participants--participantId--communications--communicationId-

    Hope this helps!



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    Cameron Tomlin
    Genesys - Employees
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    Original Message


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