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  • 1.  API to get Emails with attachements

    Posted 3 hours ago

    Hello all, 

    I was asked to find all emails that have had an attachment from a specific queue. I dont see any filters or columns in the Genesys UI. 

    Are there any APIs that I can leverage to get a list of Interaction IDs that had attachments? 


    #DataActions
    #PlatformAPI

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    Nick Argeson
    Telephony Admin
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  • 2.  RE: API to get Emails with attachements

    Posted an hour ago

    Good Day Nick

    I had a look at the current API's and seems it does not return the attachments if available on the interaction.

    There are multiple ideas on the Ideas portal for similar requests that are still pending approval or implementation - https://genesyscloud.ideas.aha.io/ideas/DIG-I-740

    Not sure if someone else is perhaps aware of a workaround on how to achieve this.

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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