bblois | 2022-04-11 18:52:19 UTC | #1
Hey folks,
I'm looking for a good way to pull transcript data from Web Messaging sessions.
I tried using the /api/v2/conversations/messages/{conversationId} API but there is no transcript info visible.
The/api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl api can't be accessed from an OAuth token or the API explorer.
A rep we spoke with mentioned that we could access historical Web Messaging sessions via an OAuth token but I can't seem to find a different API than the ones I previously mentioned.
Any help would be greatly appreciated!
Angelo_Cicchitto | 2022-04-12 14:48:37 UTC | #2
Hi 👋 The /api/v2/conversations/messages/{conversationId} should give you access to the list of messages, where each message has a messageId. You can then access individual messages via /api/v2/conversations/messages/{conversationId}/messages/{messageId}
bblois | 2022-04-12 15:32:37 UTC | #3
Thank you! This was helpful!
bblois | 2022-04-12 15:47:01 UTC | #4
Just checking, there's no other option for pulling the entire conversation transcript?
tim.smith | 2022-04-12 15:48:30 UTC | #5
I think you may be looking for recordings: https://developer.genesys.cloud/analyticsdatamanagement/recording/. There are several ways to get them depending on your use case.
bblois | 2022-04-12 17:39:55 UTC | #6
This is exactly what I needed. Thank you!
system | 2022-05-12 17:40:49 UTC | #7
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