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  • 1.  API to make call

    Posted 09-07-2023 12:58
    No replies, thread closed.

    Hi,

    I need to test the native Genesys STT. At the moment, I have a call flow in Architect with various audio files that are played, and I then receive the transcripts for them. However, I'm seeking a more automated method. My questions are:

    1- Is there an endpoint to initiate a call flow in Architect?

    2- Is there a method to modify the audio files played in Architect?

    Regards,


    #ArchitectureandDesign

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    Philippe Ostiguy
    National Bank of Canada
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  • 2.  RE: API to make call

    Posted 09-15-2023 17:48
    No replies, thread closed.

    Both are possible through the API, but not sure what that would accomplish.  You can always edit the prompts and remove the audio and put in TTS.  I would suggest you download the audio, delete it and then open and publish the flow and test. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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