Genesys Cloud - Main

Anyone know of an API to do a mass update to the alerting timeout to Queues? I will post on the Developer forum, as well.
#Routing(ACD/IVR)

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Angelia Harper
Avtex Solutions, LLC
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Hi Angelica,

You'll want to run getRoutingQueues to get all of the queues and their current config and then loop through each and only update the alertingTimeoutSeconds for the media type you want to update (call,chat,message,etc.) and use all of the existing settings for everything else.

getRoutingQueues
https://developer.mypurecloud.com/api/rest/client-libraries/javascript/RoutingApi.html#getRoutingQueues

putRoutingQueue
https://developer.mypurecloud.com/api/rest/client-libraries/javascript/RoutingApi.html#putRoutingQueue

You can use the dev tools code editor via the web and javascript sdk instead of setting up a dev environment to run this one command. Just make sure you log into the correct org.

You can probably get a more detailed answer with examples on the dev forum.

Thanks,

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Daniel McLeod
Qsect LLC
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Original Message:
Sent: 04-21-2020 11:04
From: Angelia Harper
Subject: API to Mass Update Alerting Timeout on Queues

Anyone know of an API to do a mass update to the alerting timeout to Queues? I will post on the Developer forum, as well.
#Routing(ACD/IVR)

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------