Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  API to retreive call recording status while on live call

    Posted 04-04-2022 10:52
    No replies, thread closed.
    During a live inbound call, with call recording is enabled on the trunk, is there an API I can call from a data action to check if the call is being recorded?

    Many Thanks!
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #Integrations

    ------------------------------
    Jack Liu
    Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: API to retreive call recording status while on live call

    Posted 04-04-2022 12:34
    No replies, thread closed.
    It turns out my translation map was incorrect. I fixed the mapping and now it works.

    ------------------------------
    Jack Liu
    Avtex Solutions, LLC
    ------------------------------

    Original Message


Related Content