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  • 1.  API to retrieve the type of phone

    Posted 05-02-2025 06:31

    Is there an API available to retrieve the type of phone (e.g., SIP softphone, WebRTC, remote phone, etc.) configured for the currently logged-in user?


    #PlatformAPI
    #PlatformSDK

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    Naoki Ono
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  • 2.  RE: API to retrieve the type of phone

    Posted 05-02-2025 09:08

    Hi Naoki,

    Have you looked at the following APIs:

    • User Station API: GET /api/v2/users/{userId}/station (to retrieve the station associated with the user, which includes phone type information).
    • Optional Station Details API: GET /api/v2/stations/{stationId} (to get detailed station information if needed).
    Permissions Needed:
    • user:read (to access user details).
    • station:read (to access station details).

      Thanks,
      John


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    John Carnell
    Director, Developer Engagement
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  • 3.  RE: API to retrieve the type of phone

    Posted 05-09-2025 05:29

    Hi,John

    Thank you so much!
    The issue has been successfully resolved thanks to you!



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    Naoki Ono
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