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API to transfer call to SecureFlow

  • 1.  API to transfer call to SecureFlow

    Posted 06-05-2025 18:01

    Daniel_Grosso | 2017-11-14 14:47:40 UTC | #1

    Greetings Everyone.

    We are reproducing some PureCloud functionalities on our custom front-end using the REST API.

    Is there a way to transfer a call to a "secure flow" using the API?

    We discussed this subject in the community but we were advised to post it here.

    https://community.mypurecloud.com/s/question/0D54400004OPuPbCAL/what-are-the-various-methods-for-accessing-ivr-data

    Best regards, Daniel Grosso

    tim.smith | 2017-11-14 16:33:46 UTC | #2

    See this post: https://developer.mypurecloud.com/forum/t/secure-pause-with-api/1247

    Daniel_Grosso | 2017-11-14 16:47:34 UTC | #3

    Hello Tim.

    Thank u for answering.

    I'm referring to "secure flow" and not "secure pause". Secure flow is an inbound flow that can be used to collect sensitive data and allows the call to be returned to the same agent.

    Regards, Daniel

    tim.smith | 2017-11-14 17:35:34 UTC | #4

    Sorry about that, read too quickly. I've opened API-2990 to expose the /api/v2/conversations/{conversationId}/participants/{participantId}/secureivrsessions APIs publicly. I've submitted the change, but it may not make it to prod until after the holidays. Keep an eye on the conversation API docs for this resource to show up.

    Daniel_Grosso | 2017-11-14 18:00:58 UTC | #5

    Thank u Tim.

    Once the API is available we would be POSTing a secureivrsession for the given participant (caller)?

    What do u mean by "after the holidays"...January?

    Thank u very much.

    Regards, Daniel

    tim.smith | 2017-11-14 18:09:03 UTC | #6

    Daniel_Grosso, post:5, topic:2099
    Once the API is available we would be POSTing a secureivrsession for the given participant (caller)?

    Correct. There are also two GET methods to get status.

    Daniel_Grosso, post:5, topic:2099
    What do u mean by "after the holidays"...January?

    USA Thanksgiving, likely after next week.

    Daniel_Grosso | 2017-11-14 18:14:13 UTC | #7

    Great news ;)

    Thanks.

    Regards, Daniel Grosso

    system | 2017-12-15 18:14:25 UTC | #8

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 2099



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