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  • 1.  /api/v2/conversations/calls/history not returning any results

    Posted 06-17-2025 15:09

    I'm trying to find out why its not returning nay results. How does the API actually work? Is it the call history for the user only?


    #PlatformAPI


  • 2.  RE: /api/v2/conversations/calls/history not returning any results

    Posted 06-18-2025 04:48

    Hello,

    Yes, this API endpoint is for the call history of a single user. The system makes the link with the user via the access token (Auth). So the API endpoint will get the call history of the user who is associated/linked to the Auth access token.

    If you need to retrieve calls history for multiple users, you have to use the Analytics endpoint (Conversation Query - sync, async, or job).

    Regards,



    ------------------------------
    Jerome Saint-Marc
    Senior Development Support Engineer
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