ffalanga | 2023-10-24 08:11:19 UTC | #1
The PEF application (Pure Embeddable Framework), by default invokes a "diagnostic/trace" API ("https://api.mypurecloud.com/api/v2/diagnostics/trace"), but unfortunately it trace following error:
- App not authorized to use scope [diagnostic]
There isn't any "diagnostic" scope from the Genesys Admin. Looking in the other Topics, seems that is enough adding "authorization" and "organization" to fix it. I tried with all of them (readonly as well) but without success.
Any suggestion to remove the error from the network?
tim.smith | 2023-10-24 13:38:01 UTC | #2
Please open a case with Genesys Cloud Care if the out of the box client is malfunctioning.
tschroeder | 2023-10-26 18:42:57 UTC | #3
Hi Tim,
Is there any known workaround for this? We're currently trying to evaluate/POC the WebRTC SDK and this has stopped our progress.
tim.smith | 2023-10-26 18:44:50 UTC | #4
Hi @tschroeder, I would recommend you open a case with Genesys Cloud Care to report this issue. Thanks!
Biagio_Cerruto | 2023-11-24 11:04:41 UTC | #5
There is another post (here below) where Genesys states it is an internal [diagnostic] scope:
https://developer.genesys.cloud/forum/t/questions-about-scopes/13343
the post also states that Genesys is aware of this scope and admits it should be exposed in a better way or should default it to disabled.
system | 2023-12-24 11:05:25 UTC | #6
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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