Yes and that is the direction we are heading down.
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Ross King
Voice Applications Architect, Lead Developer
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Original Message:
Sent: 10-31-2025 11:29
From: Jason Kleitz
Subject: Application Session Management
Hello Ross,
You may want to gather some console and network logs of any user who is experiencing it. Hearing that nothing is happening when they click the answer button sounds like there is some connectivity issue with their station.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 10-30-2025 23:07
From: Ross King
Subject: Application Session Management
Has anyone encountered issues sessions not ending before Genesys tries to reuse them? Example would be that a session is reused to present an acd call to an agent, causing the agent to be unable to click the answer button. It simply does not respond to being clicked on.
#System/PlatformAdministration
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Ross King
Voice Applications Architect, Lead Developer
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