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April Question of the Month - Earn a new badge!

1. April Question of the Month - Earn a new badge!

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Nicole Milliken

Genesys
Posted 20 days ago
Edited by Nicole Milliken 20 days ago

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Happy April, my favorite community!

Since we had a tech-focused QOTM last month, we thought we'd have a little fun with this month's question, while still highlighting what you do everyday. So here goes:

If your contact center had a theme song, what would it be?

You can pick any song that comes to mind while you're doing your daily duties! What lyrics really sum it up - perhaps it's the attitude, or the tone of your workspace. Let us know and you'll earn this new profile badge:

I'll kick it off! For the Genesys Community, the theme song that comes to my mind is: The Beatles "With a Little Help from My Friends." I think you all know why...

Can't wait to see what you all post :)

#QOTM

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Nicole Milliken
Senior Online Community Video Specialist
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2. RE: April Question of the Month - Earn a new badge!

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Kashaf Chaudhry

Genesys
Posted 20 days ago
Edited by Kashaf Chaudhry 20 days ago

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Hi,

For me its an oldie, "Final Countdown", because thats what it is for our competitors as we look forward to dominating the AI powered experience orchestration space!

Its how we end the frustration of broken journeys and missed opportunities for our customers' customer's.

Thanks

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Kashaf Chaudhry
Customer Success Director
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Original Message
3. RE: April Question of the Month - Earn a new badge!

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Clare Sweeney

Genesys
Posted 15 days ago

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… fab song Kash, and 100% agree with the sentiment too.! 🎶🎼

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Clare Sweeney
Senior Director - GTM Strategy, Education
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Original Message
4. RE: April Question of the Month - Earn a new badge!

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Osen Akkemik

Genesys
Posted 12 days ago

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One of my favourite songs from my youth, great choice Kash.

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Osen Akkemik
Senior Director Customer Success EMEA
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5. RE: April Question of the Month - Earn a new badge!

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John Butine

Amplifier
Posted 20 days ago

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I'll take an easy one off the board; Dolly Parton's 9 to 5! (Although our hours often exceed a traditional 9-5 workday) The lyric "It's enough to drive you crazy if you let it" can definitely apply to IT folks day to day tasks. Pouring yourself a cup of ambition helps! Thankfully, Genesys prevents the song from being Led Zeppelin's Communication Breakdown :)

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John Butine
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Original Message
6. RE: April Question of the Month - Earn a new badge!

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Evan Feick

Genesys
Posted 20 days ago

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How fun!
"Smooth Operator" – Sade → top-tier agents handling customers flawlessly.

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Evan Feick
Sr Technical Account Manager
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7. RE: April Question of the Month - Earn a new badge!

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Kaio Oliveira

Partner
Posted 20 days ago

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cool hahaha....

If our contact center had a theme song, I'd go with "Under Pressure" by Queen & David Bowie. Between call volumes, SLAs, and solving customer issues, the lyrics feel pretty relatable! But just like the song suggests, teamwork is what helps us get through the pressure every day.

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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8. RE: April Question of the Month - Earn a new badge!

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Mateus Nunes

Partner
Posted 20 days ago

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I'd choose "High On Life" by Martin Garrix.
I'm also a huge Martin Garrix fan, so this one was an easy choice for me.
For me, it reflects the energy of working in CX: fast-paced, challenging, but also rewarding when people come together to create better experiences every day.

It would actually be fun to create a playlist with all the songs people share in this thread. I'd definitely listen to that.

@Nicole Milliken maybe we should make the official QOTM playlist. 😄

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Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
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9. RE: April Question of the Month - Earn a new badge!

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Nicole Milliken

Genesys
Posted 19 days ago

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OMG!!! That's an AMAZING IDEA!

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Nicole Milliken
Senior Online Community Video Specialist
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Original Message
10. RE: April Question of the Month - Earn a new badge!

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Ginger Conlon

Genesys
Posted 17 days ago

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Love the playlist idea!!!

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Ginger Conlon
Director of Customer Stories
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11. RE: April Question of the Month - Earn a new badge!

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Phaneendra Avatapalli

Community Rockstar
Posted 20 days ago

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Imagine Dragons – Thunder ⚡

It feels like a good contact center theme song because no two days are ever quiet, there is always something happening, and sometimes you just have to keep pushing through the noise and make things happen.

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Phaneendra
Technical Solutions Consultant
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12. RE: April Question of the Month - Earn a new badge!

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Thiago Miyaguchi
Posted 18 hours ago

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I love this song

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Thiago Miyaguchi
na
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13. RE: April Question of the Month - Earn a new badge!

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Emily Kammerer

Community Rockstar
Posted 19 days ago

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At this specific moment in time, it would have to be The Times They Are A-Changing. We're in the middle of a sea change and it is intense.

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Emily Kammerer
Manager - Telephony Systems
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14. RE: April Question of the Month - Earn a new badge!

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Nicole Milliken

Genesys
Posted 19 days ago

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You got this, Emily!!! You rock!

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Nicole Milliken
Senior Online Community Video Specialist
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15. RE: April Question of the Month - Earn a new badge!

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Marty Hand

Amplifier
Posted 19 days ago

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For our contact center serving survivors of domestic and intimate partner violence, the song has to be Gloria Gaynor's "I Will Survive".

I conveys strength and resilience in the face of abuse.

[Verse 1]
At first I was afraid, I was petrified
Kept thinkin' I could never live without you by my side
But then I spent so many nights thinkin' how you did me wrong
And I grew strong and I learned how to get along
And so you're back from outer space
I just walked in to find you here with that sad look upon your face
I should have changed that stupid lock, I should have made you leave your key
If I'd have known for just one second you'd be back to bother me

[Chorus]
Go on now, go, walk out the door
Just turn around now, 'cause you're not welcome anymore
Weren't you the one who tried to hurt me with goodbye?
Did you think I'd crumble? Did you think I'd lay down and die?
Oh, no, not I, I will survive
Oh, as long as I know how to love, I know I'll stay alive
I've got all my life to live, and I've got all my love to give
I will survive, I will survive, hey, hey

[Verse 2]
It took all the strength I had not to fall apart
Kept tryin' hard to mend the pieces of my broken heart
And I spent oh-so many nights just feelin' sorry for myself
I used to cry, but now I hold my head up high
And you see me, somebody new
I'm not that chained-up little person still in love with you
And so you felt like droppin' in and just expect me to be free
Now I'm savin' all my lovin' for someone who's lovin' me

See Gloria Gaynor Live

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Beyoncé

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Drake

[Chorus]
Go on now, go, walk out the door
Just turn around now, 'cause you're not welcome anymore
Weren't you the one who tried to break me with goodbye?
Did you think I'd crumble? Did you think I'd lay down and die?
Oh, no, not I, I will survive
Oh, as long as I know how to love, I know I'll stay alive
I've got all my life to live, and I've got all my love to give
And I'll survive, I will survive, oh
Go on now, go, walk out the door
Just turn around now, 'cause you're not welcome anymore
Weren't you the one who tried to break me with goodbye?
Did you think I'd crumble? Did you think I'd lay down and die?
Oh, no, not I, I will survive
Oh, as long as I know how to love, I know I'll stay alive
I've got all my life to live, and I've got all my love to give
And I'll survive, I will survive, I will survive

[Saxophone Solo]

[Verse 2]
It took all the strength I had not to fall apart
Just tryin' hard to mend the pieces of my broken heart
And I spent oh-so many nights just feelin' sorry for myself
I used to cry, but now I hold my head up high
And you see me, somebody new
I'm not that chained-up little person still in love with you
And so you felt like droppin' in and just expect me to be free
Well, now I'm saving all my lovin' for someone who's lovin' me

[Chorus]
Go on now, go, walk out the door
Just turn around now, 'cause you're not welcome anymore
Weren't you the one who tried to hurt me with goodbye?
Did you think I'd crumble? Did you think I'd break down and die?
Oh, no, not I, I will survive
Oh, as long as I know how to love, I know I'll stay alive
I've got all my life to live, and I've got all my love to give
And I'll survive, I will survive, I will survive

[Outro]
I've got all my life to live, and I've got so much love to give
And I'll survive, yes, I'll survive, yeah, I'll survive

------------------------------
Marty Hand
CTO
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Original Message
16. RE: April Question of the Month - Earn a new badge!

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Nicole Milliken

Genesys
Posted 19 days ago

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YES! YES!!!

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Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Original Message
17. RE: April Question of the Month - Earn a new badge!

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Matheus Dos Santos

Genesys
Posted 19 days ago

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Feeling like Rocky with Eye of the Tiger

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Kind Regards,
Matheus dos Santos
Technical Instructor
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18. RE: April Question of the Month - Earn a new badge!

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Jodi Maffitt
Posted 19 days ago

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My Contact center's theme song would be "Taking Care of Business."

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Jodi Maffitt
WFM Department Manager
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19. RE: April Question of the Month - Earn a new badge!

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Cesar Padilla

Community Rockstar
Posted 19 days ago

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I would put on "It´s My Life" by Bon Jovi; I'm sure many end users would relate, especially if they've spent hours on a call to a service center, with the only difference being that with Genesys they won't have to wait.

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Cesar Padilla
INDRA COLOMBIA
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20. RE: April Question of the Month - Earn a new badge!

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Waqar Ahmed

Genesys
Posted 18 days ago

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I would have to go obscure on this one... Saint Etienne... Nothing Can Stop Us Now. Aim High Dream Big. But then I would apply this song to all walks of life! :)

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Waqar Ahmed
Senior Project Manager
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21. RE: April Question of the Month - Earn a new badge!

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LaDonna Brown

Advocate
Posted 18 days ago

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This is such a fun question! I'm very indecisive on picking just one song, so I solicited help from our CS Leadership team for nominations. There were a couple of repeats from previous answers here, but I loved every song they chose. Our Executive director even wants to use the question for the agents during a "fun day" :)

Working for a Living - Huey Lewis and the News
Let's Get it Started - Black Eyed Peas
Don't Fear the Reaper - Blue Oyster Cult
Manana - The Muppets
Tubthumping - Chumbawamba
It's Amazing - Jem
Don't Stop Me Now - Queen
Cheers Theme - Gary Portnoy
The Final Countdown - Europe
With a Little Help from My Friends - The Beatles

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LaDonna Brown
Systems Manager
CDS GLOBAL
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22. RE: April Question of the Month - Earn a new badge!

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Gina Palmer

Community Rockstar
Posted 18 days ago

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"The Wreck of the Edmund Fitzgerald" by Gordon Lightfoot.

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Gina Palmer
Manager, Workforce Management
Papa, Inc.
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23. RE: April Question of the Month - Earn a new badge!

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Andre Costa
Posted 18 days ago

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A minha música sem dúvidas seria a a we are the champion.

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Andre Costa
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24. RE: April Question of the Month - Earn a new badge!

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Ginger Conlon

Genesys
Posted 17 days ago

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Perfect choice, @Nicole Milliken. Love it.

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Ginger Conlon
Director of Customer Stories
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25. RE: April Question of the Month - Earn a new badge!

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Ginger Conlon

Genesys
Posted 17 days ago

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As AI increasingly handles simpler tasks and customer-facing teams take on more and more challenging interactions, I'd say "Sing a Song" by Earth, Wind & Fire. Sometimes you just need a refresh, and what's better than belting out a favorite tune.

Give yourself what you needSing a song (it'll make your day) yeah, yeahSmile, smile, smile and believeSing a song (it'll make a way)

If you sing a song today, You will make a better way.

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Ginger Conlon
Director of Customer Stories
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Original Message
26. RE: April Question of the Month - Earn a new badge!

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George Ganahl

Community Rockstar
Posted 17 days ago

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I would say Bothy Band's Fionnghuala

A blend of madness and artistry that all comes together beautiofully, somehow

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George Ganahl GCCX-AI, GCP, GCD, Maestro
Technical Adoption Champion
Genesys
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27. RE: April Question of the Month - Earn a new badge!

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Heena Patel
Posted 17 days ago

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Hi, for our contact center it would be:

"Ain't No Mountain High Enough" by Diana Ross: Perfect for our support teams that pride themselves on being reachable and dependable no matter the circumstances.

Thanks

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Heena Patel
Project Manager
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28. RE: April Question of the Month - Earn a new badge!

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Luiz Rosa

Community Rockstar
Posted 16 days ago

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I'd go with AC/DC – Highway to Hell. Feels pretty accurate on high-volume days.

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Luiz Rosa
Full stack developer
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29. RE: April Question of the Month - Earn a new badge!

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Eduardo Hubner

Partner
Posted 16 days ago

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Se eu tivesse um "call center vibe", acho que seria algo que mistura energia, repetição e um toque de caos organizado 😄

Minha escolha seria:
🎧 Harder, Better, Faster, Stronger – Daft Punk

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Eduardo Hubner
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30. RE: April Question of the Month - Earn a new badge!

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Dave Halderman

Advocate
Posted 16 days ago

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Yakety Sax 🤣

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Dave Halderman
Business Analyst
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31. RE: April Question of the Month - Earn a new badge!

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Nadine Pinheiro

Genesys
Posted 16 days ago

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I'd say something like Stranger things TV series... you never know what's your day will be like.

"Every Breath You Take" by The Police - Yeah baby, AI is watching you

"Should I Stay or Should I Go" by The Clash
"Running Up That Hill" by Kate Bush
"Master of Puppets" by Metallica
"When it's Cold I Like to Die" by The Police:

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Nadine Pinheiro
CX Advisory Consultant
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32. RE: April Question of the Month - Earn a new badge!

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Letícia Matos

Partner
Posted 16 days ago
Edited by Letícia Matos 16 days ago

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I’d definitely choose "Counting Stars" by OneRepublic. I’d love to see everyone singing the chorus at the top of their lungs, haha.

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Letícia Matos
-
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33. RE: April Question of the Month - Earn a new badge!

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Guilherme Hernandez Hubner

Advocate
Posted 16 days ago

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For me, the theme song of a contact center would be "Stronger" – Kanye West.

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Guilherme Hernandez Hubner
Senior Support Analyst
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Original Message
34. RE: April Question of the Month - Earn a new badge!

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Josh Coyle

Genesys
Posted 16 days ago

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From a Genesys + Partners + Customers perspective….....We're All In This Together - High School Musical 😄

Hear me out…

Because no project succeeds in isolation - it's PS, Partners and Customers all showing up, solving problems and keeping things moving (even when things get… interesting).

Workshops, builds, testing, go-live… everyone has a part to play.

And when it all comes together, it genuinely feels like a shared win - not just a delivery.

A bit unexpected as a pick… but kind of accurate.

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Josh Coyle
Senior Professional Services Consultant
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35. RE: April Question of the Month - Earn a new badge!

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Maico Zorzan
Posted 16 days ago

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If a contact center were a song, it would be "Don't Stop Believin'", not only is it a classic that lifts everyone's spirits, but it was also released on my birthday.

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Maico Zorzan
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36. RE: April Question of the Month - Earn a new badge!

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Carlos Gutierrez

Genesys
Posted 16 days ago

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Hi dear team !

I'd choose "Kendrick Lamar - all the stars"

Thanks !

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Carlos Gutierrez
Solution Consultant
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37. RE: April Question of the Month - Earn a new badge!

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Marek Pietrzik

Advocate
Posted 16 days ago

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Hi!

I'd choose Seven Nation Army - The White Stripes

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Marek Pietrzik
.
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38. RE: April Question of the Month - Earn a new badge!

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Charles Coco

Advocate
Posted 16 days ago

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Hello!

I would indicate the Orinoco Flow Song by Enia to endorse the stay chill spirit.

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Charles Coco
Enterprise Architect
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39. RE: April Question of the Month - Earn a new badge!

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Lorena Lovrić

Amplifier
Posted 16 days ago

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I love this!!!! What a great idea!!

We did a quick poll! Our Team Song from now on is KPop Demon Hunters: "How it's done". 🧡

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Lorena Lovrić
Director of Customer Service
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40. RE: April Question of the Month - Earn a new badge!

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Bec Hennessy
Posted 15 days ago
Edited by Bec Hennessy 15 days ago

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Haha I love it - Would also like this to be our theme song!

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Bec Hennessy
Training & Support Coordinator
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41. RE: April Question of the Month - Earn a new badge!

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Marko Milic
Posted 12 days ago

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I concur! Our Team Song from now on is KPop Demon Hunters: "How it's done"!

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Marko Milic
NA
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42. RE: April Question of the Month - Earn a new badge!

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Larissa Andrade

Partner
Posted 16 days ago

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I would choose Youngblood - 5 Seconds of Summer, because it captures the intensity and nonstop energy of dealing with one challenge after another.

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Larissa Andrade
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43. RE: April Question of the Month - Earn a new badge!

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Chris Rodriguez

Amplifier
Posted 16 days ago

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Happy April!

Mine has to be "All the Small Things" by Blink-182.

Because in this job, it really IS all the small things. One misconfigured flow, one missed routing rule, one API call off, and suddenly everything is on fire. But when all those small things are dialed in perfectly, customers get seamless experiences without ever knowing how much was running in the background. That's the win.

Also, "Late night, come home / Work sucks, I know" 😂 but honestly, that's what makes the wins feel even better when everything comes together!

Love this thread, the QOTM playlist idea is everything!

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Chris Rodriguez
Contact Center System Administrator
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44. RE: April Question of the Month - Earn a new badge!

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Matheus Mendonca
Posted 16 days ago

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EN: In my day-to-day routine, I'd choose "Live to Rise" by Soundgarden. Because no matter how complex the day gets, there's always something new to solve, learn from, and overcome.

__________________________________________________________________________________________________________________________________________________________________

PT-BR: Na minha rotina, eu escolheria "Live to Rise", do Soundgarden, porque por mais complexo que o dia fique, sempre tem algo novo para resolver, aprender e superar.

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Matheus Mendonça

Genesys Cloud developer
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Matheus Mendonca
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45. RE: April Question of the Month - Earn a new badge!

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Bec Hennessy
Posted 16 days ago

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I think ours might be "Drive" by Incubus, as a transport Call Centre, hopefully whatever tomorrow brings we'll be there 😉

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Bec Hennessy
Training & Support Coordinator
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46. RE: April Question of the Month - Earn a new badge!

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Jeroen van der Sandt

Partner
Posted 16 days ago

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One step beyond - Madness

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Jeroen van der Sandt
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47. RE: April Question of the Month - Earn a new badge!

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Alistair Taylor

Partner
Posted 15 days ago

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Put The Message in the Box by World Party

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Alistair Taylor
Presales Solutions Architect
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48. RE: April Question of the Month - Earn a new badge!

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Nicole Milliken

Genesys
Posted 15 days ago

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These songs are SOOOO good! Keep 'em coming! A playlist will be made!

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Nicole Milliken
Senior Online Community Video Specialist
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49. RE: April Question of the Month - Earn a new badge!

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Cameron Tomlin

Genesys
Posted 15 days ago

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I would have to go with Black Eyed Peas – Boom Boom Pow. Not for the lyrics but for the beat.

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Cameron
Online Community Manager/Moderator
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50. RE: April Question of the Month - Earn a new badge!

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Nicolas Quermia

Genesys
Posted 15 days ago

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I would suggest the song from Electric Light Orchestra - Mr. Blue Sky

Nicolas

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Nicolas Quermia
Technical Account Manager
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51. RE: April Question of the Month - Earn a new badge!

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Clare Sweeney

Genesys
Posted 15 days ago

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'I Want It That Way' by Backstreet Boys - customers want it their way, and with Genesys Cloud CX we can personalise journeys at scale while still hitting the right business outcomes 😄

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Clare Sweeney
Senior Director - GTM Strategy, Education
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52. RE: April Question of the Month - Earn a new badge!

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Ursula Correa Babeto

Partner
Posted 15 days ago

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Loving the theme songs!! LOL!!!
Telephone - Beyonce and Lady Gaga, would be a great one for the last hour of the workday

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Ursula Correa Babeto
edmar.brito@capgemini.com
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53. RE: April Question of the Month - Earn a new badge!

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Mateus Nunes

Partner
Posted 15 days ago

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I'm really looking forward to seeing how this playlist turns out. There are already so many great songs in this thread, and I think it would be such a fun way to capture the energy and personality of the community.

It's been awesome to see how each song reflects a different side of contact center life.

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Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
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54. RE: April Question of the Month - Earn a new badge!

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Tomas Langer

Partner
Posted 15 days ago

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Hi everyone.

For me personally I would compare our call center with GC to this great song:

DJ BoBo - Freedom

Although during high interaction volumes it's not exact, but the opportunities we have with GC are limitless which is most important for me and our business! 😊

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Tomas Langer
PBX Administrator
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55. RE: April Question of the Month - Earn a new badge!

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Nicolas Quermia

Genesys
Posted 15 days ago
Edited by Nicolas Quermia 15 days ago

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There it is: the play list for those who want to listen to it: https://open.spotify.com/playlist/3gB5ccZOqOo4pahSlwatQw?si=44d3ee6a196f4414

I think that I got all the above songs in it. If not sorry for those that I missed.

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Nicolas Quermia
Technical Account Manager
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56. RE: April Question of the Month - Earn a new badge!

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Chad Blanton
Posted 14 days ago

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Don't Worry, Be Happy

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Chad Blanton
N/A
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57. RE: April Question of the Month - Earn a new badge!

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Chastity Desper

Advocate
Posted 14 days ago

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We Are the Champions by Queen!

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Chas Desper
USSFCU - Project Coordinator
Alexandria VA
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58. RE: April Question of the Month - Earn a new badge!

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LUCAS BEU
Posted 14 days ago

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"Can't Stop the Feeling!" perfectly matches our contact center vibe: upbeat people, a positive and healthy environment, smart technology, and a team that truly enjoys what they do - good energy all around, even in customer support!

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LUCAS BEU
x
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59. RE: April Question of the Month - Earn a new badge!

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Alex Sander Felicio

Partner
Posted 14 days ago

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I'd choose Twisting The Knife by Ice Nine Kills

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Alex Sander Felicio
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60. RE: April Question of the Month - Earn a new badge!

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Vinicius Goncalves
Posted 14 days ago

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Definitely: "Charlie Brown - Dias de luta, Dias de Glória" 😆

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Vinicius Goncalves
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61. RE: April Question of the Month - Earn a new badge!

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Adrian Jones

Advocate
Posted 14 days ago

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My Song would be

"The Times They Are A‑Changin'"

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Adrian Jones
Senior Manager Contact Centre
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62. RE: April Question of the Month - Earn a new badge!

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Claudio Esposito

Genesys
Posted 14 days ago

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I would opt for Firework by Katy Perry.

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Claudio Esposito
Manager Professional Services
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63. RE: April Question of the Month - Earn a new badge!

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Stacey Sanchez

Community Rockstar
Posted 14 days ago

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I answer this while sitting in our call center listening to Turn the page -Metallica on the overhead speakers.

But your thoughts will soon be wanderin'The way they always doWhen you're ridin' 16 hoursThere's nothin' much to doAnd you don't feel much like ridin'You just wish the trip was through

Yeah, most times you can't hear 'em talkOther times you canAll the same old clichésIs it woman, is it man?And you always seem outnumberedYou don't dare make a standMake your stand

Later in the evenin'As you lie awake in bedWith the echoes of the amplifiersRingin' in your headYou smoke the day's last cigaretteRememberin' what she saidWhat she said

------------------------------
Stacey Sanchez
PACU- Workforce Operations MGR
Winston-Salem, NC
------------------------------

Original Message
64. RE: April Question of the Month - Earn a new badge!

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Yogesh Mungekar

Advocate
Posted 14 days ago

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I would go for Linkin Park - New Divide

------------------------------
Yogesh Mungekar
------------------------------

Original Message
65. RE: April Question of the Month - Earn a new badge!

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Lineu Roberto de Castro Romão
Posted 14 days ago

Reply Reply Privately
Here in Brazil, the most iconic piece of music that everyone recognizes is Beethoven's "Für Elise."

We use gas cylinders at home to fuel our stoves, and street vendors drive around selling them from vehicles playing this music.

So everyone knows that gas cylinder vendors are nearby, even if they don't know who composed the music.(Many companies usually use as hold music too) Although I really like Beethoven, I prefer rock and roll like "Backbird" as music to listen to while waiting.

------------------------------
Lineu Roberto
------------------------------

Original Message
66. RE: April Question of the Month - Earn a new badge!

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Rodrigo Soares

Genesys
Posted 14 days ago

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Hi,

Since we are in Genesys... I would say

------------------------------
Rodrigo Soares
NALA Team Lead
------------------------------

Original Message
67. RE: April Question of the Month - Earn a new badge!

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Stacey Sanchez

Community Rockstar
Posted 14 days ago
Edited by Stacey Sanchez 14 days ago

Reply Reply Privately
@Cesar Padilla

I'm going too add - Bon Jovi- Livin' on a prayer

------------------------------
Stacey Sanchez
PACU- Workforce Operations MGR
Winston-Salem, NC
------------------------------

Original Message
68. RE: April Question of the Month - Earn a new badge!

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Cesar Padilla

Community Rockstar
Posted 14 days ago

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@Stacey Sanchez, tuned

------------------------------
Cesar Padilla
INDRA COLOMBIA
------------------------------

Original Message
69. RE: April Question of the Month - Earn a new badge!

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Alesson Santos
Posted 14 days ago

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Hi,

It would definitely be "Welcome to the Jungle" by Guns N' Roses.
Her name says it all.

------------------------------
Alesson Santos
Mid-Level Developer
------------------------------

Original Message
70. RE: April Question of the Month - Earn a new badge!

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Glenda Kingston

Advocate
Posted 14 days ago

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For us as the Quality Assurance side of a contact center it is "Every Breath You Take" – The Police

The song aligns naturally with QA's purpose-monitoring, accuracy, and consistency-while staying culturally recognizable and team‑friendly as we are a close knit team.

------------------------------
Glenda Kingston
------------------------------

Original Message
71. RE: April Question of the Month - Earn a new badge!

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Nitin Patil
Posted 14 days ago

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Hello @Nicole Milliken,

🎵 "Don't Stop Believin'" – Journey

This song fits perfectly because a contact center day is all about staying positive, keeping momentum, and handling every interaction with confidence-no matter how busy the queue gets. The upbeat energy matches the fast‑paced, problem‑solving environment we work in every day.

------------------------------
Nitin Patil
-
------------------------------

Original Message
72. RE: April Question of the Month - Earn a new badge!

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Vasylyna Gumel

Genesys
Posted 13 days ago

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Hi,

For me it will be "A sky full of stars" Coldplay. Uplifting and and optimistic, reflects making customers feel valued.

Thanks!

Regards

Vasylyna Gumel

------------------------------
Vasylyna Gumel
Senior CX Advisory Consultant
------------------------------

Original Message
73. RE: April Question of the Month - Earn a new badge!

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Suzi Leao

Genesys
Posted 13 days ago

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I love this theme and confess that is difficult to me choose, because is a mixture of: Impossible Mission and Oh happy day 😂🤣🤣.

Both would be perfect for my contact center theme song!

------------------------------
Suzi Leao
suzi.oliveira@genesys.com
------------------------------

Original Message
74. RE: April Question of the Month - Earn a new badge!

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Seean Weaver

Community Rockstar
Posted 13 days ago

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I think the Contact Center could possibly say "We are the Champions" by Queen

On a developer side "Highway to Hell" or possibly the "Imperial March" from Star Wars. Depends what needs to be done or who is looking for what at any given time.

------------------------------
Seean Weaver
MAPFRE USA - Telecom Analyst
------------------------------

Original Message
75. RE: April Question of the Month - Earn a new badge!

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Samuel Jillard

Genesys
Posted 13 days ago

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😂 we used to hum the Imperial March when a certain manager walked across the floor in my first contact center job!

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------

Original Message
76. RE: April Question of the Month - Earn a new badge!

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Paul Akister

Genesys
Posted 13 days ago

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Bring me Sunshine, with your Smile... always brings a smile to your face!

------------------------------
Paul Akister
Senior Program Manager
------------------------------

Original Message
77. RE: April Question of the Month - Earn a new badge!

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Ralf Ganninger

Partner
Posted 13 days ago

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At the moment ours would be "Up to my neck (in trouble)" from AC/DC.

But I guess we would be able to change that again soon - at least I really hope so. :-D

------------------------------
Ralf Ganninger
Head of Contact Center Navigation
------------------------------

Original Message
78. RE: April Question of the Month - Earn a new badge!

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Misty Mitchell-Arizpe

Genesys
Posted 13 days ago

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The OG Opus No. 1 by Tim Carleton still brings the head bops!

------------------------------
misty m mitchell-arizpe
Genesys - Employees
------------------------------

Original Message
79. RE: April Question of the Month - Earn a new badge!

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Jacqueline Turner

50 Posts
Posted 13 days ago

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Daft Punk is the soundtrack to my workspace for sure!

Need to be aggressive/get stuff done? - Human Afterall or Contact

Need to be creative/problem solve? - Give Life Back to Music or the song Son of Flynn from the Tron Legacy Soundtrack!

------------------------------
Jacqueline Turner
Workflow Coordinator
NYCM Insurance
------------------------------

Original Message
80. RE: April Question of the Month - Earn a new badge!

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Mike Malcor

Partner
Posted 13 days ago

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I'd vote for "Eye of the Tiger" – Survivor

------------------------------
Mike Malcor
x
------------------------------

Original Message
81. RE: April Question of the Month - Earn a new badge!

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Ashiesh Sharma

Amplifier
Posted 13 days ago

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My contact center theme song would be - "Everything at Once" by Lenka.

------------------------------
Ashiesh Sharma
GCX- GCP, ARC, SCR, QM
BT plc
------------------------------

Original Message
82. RE: April Question of the Month - Earn a new badge!

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Marko Milic
Posted 12 days ago

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Great question! Spiked a lot of discussion in our group chat! @Lorena Lovrić already shared. Our Team Song from now on is KPop Demon Hunters: "How it's done".

Thanks for this! We had fun choosing!

------------------------------
Marko Milic
NA
------------------------------

Original Message
83. RE: April Question of the Month - Earn a new badge!

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Suryavesh Sahani
Posted 12 days ago

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The best fit song matches our contact center : "Stronger" by Kanye West.

Reason:

1. End‑to‑end migrations and cloud transformation Your work is literally about taking something complex and making it better, faster, and more resilient. The song's core message is about leveling up through challenge-exactly what a major platform migration feels like.

2. DevOps, CI/CD, and automation The beat is relentless and rhythmic, just like a well‑designed pipeline. It feels like continuous delivery in musical form.

3. Agile delivery and future‑proofing The track has a forward‑driving energy that mirrors iterative improvement, sprint cycles, and adapting to change.

4. High availability and incident management You're the person who keeps the lights on. The song's tone is confident, steady, and unshakeable-perfect for a team that handles outages without breaking stride.

5. Technical leadership and cross‑functional orchestration It's bold, assertive, and sets a tone of capability and momentum. That's exactly the vibe of someone who leads upgrades, redesigns call flows, and drives platform evolution.

------------------------------
Suryavesh Sahani
------------------------------

Original Message
84. RE: April Question of the Month - Earn a new badge!

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Patricia Hearn

Genesys
Posted 12 days ago

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<yt-formatted-string force-default-style="" class="style-scope ytd-watch-metadata" title="Bachman Turner Overdrive-Taking care of business">Bachman Tu</yt-formatted-string>https://youtu.be/NCIUf8eYPqA?si=H-jK_2aCFrlv0NKdhttps://youtu.be/NCIUf8eYPqA?si=H-jK_2aCFrlv0NKd<yt-formatted-string force-default-style="" class="style-scope ytd-watch-metadata" title="Bachman Turner Overdrive-Taking care of business">rner Overdrive</yt-formatted-string>

------------------------------
Patricia Hearn
Senior Enterprise Account Executive
------------------------------

Original Message
85. RE: April Question of the Month - Earn a new badge!

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Patricia Hearn

Genesys
Posted 12 days ago

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Taking Care of Business by Bachman-Turner Overdrive: https://youtu.be/NCIUf8eYPqA?si=H-jK_2aCFrlv0NKd

------------------------------
Patricia Hearn
Senior Enterprise Account Executive
------------------------------

Original Message
86. RE: April Question of the Month - Earn a new badge!

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Susanna Tem

Amplifier
Posted 12 days ago

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I think we would be "Harder Better Faster Stronger" by Daft Punk as we also look for innovative ways to always do better every chance we get.

------------------------------
Susanna Tem
Senior Product Manager
------------------------------

Original Message
87. RE: April Question of the Month - Earn a new badge!

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Osen Akkemik

Genesys
Posted 12 days ago

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I would go for "Respect" by lovely Aretha as that is what every humanbeing wants customers, agents, supervisors, vendors, partners:-) RESPECT

------------------------------
Osen Akkemik
Senior Director Customer Success EMEA
------------------------------

Original Message
88. RE: April Question of the Month - Earn a new badge!

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Elisson Fernandes

Partner
Posted 11 days ago

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I'd go with the "Mission: Impossible Theme". Our technical support operation mostly runs through digital, but if the phone rings, it usually means there's a customer crisis or war room situation. That song really matches the sudden shift into problem-solving mode.

------------------------------
Elisson Fernandes
------------------------------

Original Message
89. RE: April Question of the Month - Earn a new badge!

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Ashutosh Deshpande

Partner
Posted 10 days ago

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Looking around the situation around me, My song for March, April woud be "HEAL THE WORLD" by Michael Jackson.

------------------------------
Ashutosh Deshpande
Programme Lead Architect
------------------------------

Original Message
90. RE: April Question of the Month - Earn a new badge!

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Aoki Nobuhisa

Advocate
Posted 10 days ago

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Olivia newton-john "Have You Never Been Mellow"

Why, you ask?

That's because this song is the most famous hold music in Japan. (*^^)v

------------------------------
Aoki Nobuhisa
担当課長
------------------------------

Original Message
91. RE: April Question of the Month - Earn a new badge!

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Stephan Taljaard

Partner
Posted 10 days ago

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We are the champions by Queen.

Regards

------------------------------
Stephan Taljaard
EMBEDIT s.r.o
------------------------------

Original Message
92. RE: April Question of the Month - Earn a new badge!

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Robert Niblock

Advocate
Posted 10 days ago

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Help - The Beatles.

Everybody needs a little help from time to time 😅

------------------------------
Robert Niblock
Contact Centre Technology Analyst
------------------------------

Original Message
93. RE: April Question of the Month - Earn a new badge!

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Chantelle Fraser

Genesys
Posted 10 days ago

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@Nicole Milliken I would go with Roar by Katy Perry for sure. Full of power and winning vibes.

------------------------------
Chantelle Fraser
Senior CX Advisory Consultant
------------------------------

Original Message
94. RE: April Question of the Month - Earn a new badge!

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Vasylyna Gumel

Genesys
Posted 10 days ago

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I love it @Chantelle Fraser

------------------------------
Vasylyna Gumel
Senior CX Advisory Consultant
------------------------------

Original Message
95. RE: April Question of the Month - Earn a new badge!

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Rikke Knudsen

Genesys
Posted 10 days ago

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Spot on Nicole💯

------------------------------
Rikke Knudsen
Principal CX Advisory Consultant
------------------------------

Original Message
96. RE: April Question of the Month - Earn a new badge!

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Rafael Gomez Sanchis
Posted 9 days ago

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Hi Community,

For me, it's: In the Hall of the Mountain King.

When issues come, they come in crescendo 🤣

------------------------------
Rafael Gomez Sanchis
------------------------------

Original Message
97. RE: April Question of the Month - Earn a new badge!

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Savino Ricci

Advocate
Posted 9 days ago

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@Rafael Gomez Sanchis - Perfect, same for me!

------------------------------
Savino Ricci
Senior Technical Consultant
------------------------------

Original Message
98. RE: April Question of the Month - Earn a new badge!

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Nicki Dehn

Advocate
Posted 9 days ago

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I don't know why but I am hearing Rockwell in my head...."I always feel like, somebody's watching me...and I have no privacy."

😂

------------------------------
Nicki Dehn
Senior Cloud Partner
AAA Club Alliance
------------------------------

Original Message
99. RE: April Question of the Month - Earn a new badge!

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Giulia Rokicki
Posted 9 days ago

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Hi,

For me, it's Eye of the Tiger by Survivor - it really matches our day-to-day energy and drive.

It's all about staying focused, pushing through challenges, and always looking for ways to improve our customers' journeys and experiences.

Thanks.

------------------------------
Giulia Rokicki
------------------------------

Original Message
100. RE: April Question of the Month - Earn a new badge!

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Alexandre Souza

Partner
Posted 9 days ago
Edited by Alexandre Souza 9 days ago

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Here in Brazil, our contact center is all about positive energy, even with packed queues. Customers served super fast via architect and bots. "Because I'm happy, clap along if you feel like a room without a roof." 😄

------------------------------
Alexandre Souza
Information Systems
------------------------------

Original Message
101. RE: April Question of the Month - Earn a new badge!

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Patricia Hearn

Genesys
Posted 9 days ago

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I just thought of another one. . . . "CALL ME" by Blondie. . . would be hilarious!

https://youtu.be/StKVS0eI85I?si=DzD1RYILRaNJQJQg

------------------------------
Trish Hearn
Genesys Sr. Account Executive
trish.hearn@genesys.com
Atlanta, Georgia, USA
------------------------------

Original Message
102. RE: April Question of the Month - Earn a new badge!

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Serkan Kaya

Advocate
Posted 9 days ago

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Hi,

For me I would select the theme song from Kansas "Carry on my wayward son".

It would also effect queue waiting time :)

Thanks

------------------------------
Serkan Kaya
Communication Systems Engineer
------------------------------

Original Message
103. RE: April Question of the Month - Earn a new badge!

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Amine RIAHI IDRISSI
Posted 9 days ago

Reply Reply Privately
Hi,

I'd go with "I Will Survive" by Gloria Gaynor

Handling back-to-back calls? "At first I was afraid, I was petrified…" - sounds about right at the start of a busy shift.

Dealing with tough customers? "…I grew strong, I learned how to get along."

Finishing the day still standing? That's the whole chorus energy 💪

------------------------------
Amine RIAHI IDRISSI
NA
------------------------------

Original Message
104. RE: April Question of the Month - Earn a new badge!

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Hugo LE GUERN

Partner
Posted 9 days ago

Reply Reply Privately
It will be Get Lucky by Daft Punk! Perfect song, perfect band for a perfect opération!

------------------------------
Hugo LE GUERN
Solutions Head
------------------------------

Original Message
105. RE: April Question of the Month - Earn a new badge!

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Andre Negrisolo

Genesys
Posted 9 days ago

Reply Reply Privately
Talking about the Genesys ecosystem-where AI, omnichannel routing, and "empathy at scale" are the names of the game-the theme song would definitely be "Every Little Thing She Does Is Magic" by The Police.

------------------------------
Andre Negrisolo
Senior Solution Consultant
------------------------------

Original Message
106. RE: April Question of the Month - Earn a new badge!

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Vasylyna Gumel

Genesys
Posted 9 days ago

Reply Reply Privately
Love it!

------------------------------
Vasylyna Gumel
Senior CX Advisory Consultant
------------------------------

Original Message
107. RE: April Question of the Month - Earn a new badge!

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Jean-Christophe Pondi

Advocate
Posted 9 days ago

Reply Reply Privately
Good morning,

Here comes the sun performed by Nina Simone

It helps me to have a fresh start every day.

------------------------------
Jean-Christophe Pondi
Product Owner - Contact Center
BNP PARIBAS PERSONAL FINANCE SA
------------------------------

Original Message
108. RE: April Question of the Month - Earn a new badge!

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Daniel Souza
Posted 8 days ago

Reply Reply Privately
Rei da Praia by the Beach Combers

You just can't beat some of these surf classic-inspired stuff

------------------------------
Daniel Souza
------------------------------

Original Message
109. RE: April Question of the Month - Earn a new badge!

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Gina Palmer

Community Rockstar
Posted 8 days ago

Reply Reply Privately
@Daniel Souza - I LOVE surf rock. Do you listen to Messer Chups? If not, you need to check them out. They are a Russian goth surf rock band.

------------------------------
Gina Palmer
Manager, Workforce Management
Papa, Inc.
------------------------------

Original Message
110. RE: April Question of the Month - Earn a new badge!

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Natasha Schwertley

Genesys
Posted 8 days ago

Reply Reply Privately
I hate to copy you, but "With a Little Help From My Friends" works great! We accomplish so much together!

------------------------------
Natasha Schwertley
Engagement Lead, CX Advisory
------------------------------

Original Message
111. RE: April Question of the Month - Earn a new badge!

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Beccy Hunt

Partner
Posted 8 days ago

Reply Reply Privately
It would have to be "What have you done today" Heather Small...

For the memories of my first contact center job at Thomas Cook - I would adopt this if I was in my own Contact Center

------------------------------
Beccy Hunt
NA
------------------------------

Original Message
112. RE: April Question of the Month - Earn a new badge!

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Gerard McGlynn

Partner
Posted 8 days ago

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We didn't start the fire....?

------------------------------
Regards,

Gerard McGlynn
Senior WEM & CX Consultant
IP Integration Limited
------------------------------

Original Message
113. RE: April Question of the Month - Earn a new badge!

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Stacey Sanchez

Community Rockstar
Posted 8 days ago

Reply Reply Privately
@Gerard McGlynn we must have the same station playing- I've heard that song twice today already!

------------------------------
Stacey Sanchez
PACU- Workforce Operations MGR
Winston-Salem, NC
------------------------------

Original Message
114. RE: April Question of the Month - Earn a new badge!

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Camila Meneghini

Partner
Posted 8 days ago

Reply Reply Privately
Hi,

For me it's Right Now - Van Halen, because "Don't wanna wait 'til tomorrow, Why put it off another day?"

Just a quick reminder to prioritize today's tasks and avoid postponing what can be completed now.

------------------------------
Camila Meneghini
------------------------------

Original Message
115. RE: April Question of the Month - Earn a new badge!

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AJAY KUMAR
Posted 8 days ago

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The theme song that comes to my mind is: "Rock On"

------------------------------
AJAY KUMAR
XXX
------------------------------

Original Message
116. RE: April Question of the Month - Earn a new badge!

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Jyoti Sharma
Posted 7 days ago

Reply Reply Privately
For me .. it will be Genesis - Grimes - Feels like something new coming up..

------------------------------
Jyoti Sharma
Senior Design Consultant
------------------------------

Original Message
117. RE: April Question of the Month - Earn a new badge!

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Christina Veloski

Advocate
Posted 7 days ago

Reply Reply Privately
Mr. Brightside, since we're Buffalo based!

------------------------------
Christina Veloski
------------------------------

Original Message
118. RE: April Question of the Month - Earn a new badge!

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Gokan Duru

Partner
Posted 7 days ago
Edited by Gokan Duru 7 days ago

Reply Reply Privately
Harder, Better, Faster, Stronger by Daft Punk

------------------------------
Gokan Duru
------------------------------

Original Message
119. RE: April Question of the Month - Earn a new badge!

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Andrea McGuinn

Advocate
Posted 7 days ago

Reply Reply Privately
Count on Me - Bruno mars - Great message for support and dependability.

------------------------------
Andrea McGuinn
CenterPoint Energy, Inc.
------------------------------

Original Message
120. RE: April Question of the Month - Earn a new badge!

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Akshay Mahadik

Genesys
Posted 7 days ago

Reply Reply Privately
I have a little different option. The Kindness Song.

------------------------------
Akshay Mahadik
Senior Network Consultant
------------------------------

Original Message
121. RE: April Question of the Month - Earn a new badge!

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Matthew Piela
Posted 7 days ago

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Hi all,

I think a "Never Gonna give you up" by Rick Astley fits nicely.

------------------------------
Matthew Piela
------------------------------

Original Message
122. RE: April Question of the Month - Earn a new badge!

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Nicole Milliken

Genesys
Posted 7 days ago

Reply Reply Privately
Finally, someone Rick Rolled us! Hahah - this made me laugh.

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Original Message
123. RE: April Question of the Month - Earn a new badge!

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Stacey Sanchez

Community Rockstar
Posted 7 days ago

Reply Reply Privately
YES!

------------------------------
Stacey Sanchez
PACU- Workforce Operations MGR
Winston-Salem, NC
------------------------------

Original Message
124. RE: April Question of the Month - Earn a new badge!

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Bob Totten

Partner
Posted 7 days ago

Reply Reply Privately
"Under Pressure" – Queen & David Bowie Because… well, some days speak for themselves.

------------------------------
Bob Totten
Implementation Engineer
------------------------------

Original Message
125. RE: April Question of the Month - Earn a new badge!

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Bob Totten

Partner
Posted 7 days ago

Reply Reply Privately
"Under Pressure" – Queen & David Bowie Because… well, some days speak for themselves.

------------------------------
Bob Totten
Implementation Engineer
------------------------------

Original Message
126. RE: April Question of the Month - Earn a new badge!

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Gary Docherty
Posted 7 days ago

Reply Reply Privately
Great idea for QOTM!

Mr Blue Sky - ELO

Never fails to put a smile on your face 😁

------------------------------
Gary Docherty
System Administrator
------------------------------

Original Message
127. RE: April Question of the Month - Earn a new badge!

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Victoria Chamberlain

Genesys
Posted 6 days ago

Reply Reply Privately
I think I'd go with 'Fix you' by Coldplay - it's not about instantly solving everything, but providing guidance & empathy and staying present while someone works through a difficult situation ☺️

------------------------------
Victoria Chamberlain
Service Engagement Professonal
------------------------------

Original Message
128. RE: April Question of the Month - Earn a new badge!

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Daniel White
Posted 6 days ago

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Hi, I think mine would be more related to just our team, rather than our contact centre but its got to be:

"I Still Haven't Found What I'm Looking For" by U2

------------------------------
Daniel White
------------------------------

Original Message
129. RE: April Question of the Month - Earn a new badge!

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Le Tan Hoang
Posted 6 days ago

Reply Reply Privately
Love it! I will add anime opening songs.

------------------------------
Le Tan Hoang
Tecnical Manager, Vietnam
------------------------------

Original Message
130. RE: April Question of the Month - Earn a new badge!

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Isabelle Bourgie

Partner
Posted 5 days ago

Reply Reply Privately
I would say

🚀 "On Top of the World" – Imagine Dragons

As we just finished the migration to Genesys Cloud for our contact centers.

Why it fits: That post‑migration high. Everything's live, stable, and we can finally breath again.

Great because the team pushed hard and stuck the landing.

------------------------------
Isabelle Bourgie
Work Force Management, Senior Consultant
------------------------------

Original Message
131. RE: April Question of the Month - Earn a new badge!

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Dan Wilcox

Partner
Posted 5 days ago

Reply Reply Privately
Fun post ... some that readily came to mind were already posted. I'd add this one ... "Daydream", by Lily Meola - "Don't quit your daydream ... If it makes you nervous, it's probably worth it."

------------------------------
Dan Wilcox
------------------------------

Original Message
132. RE: April Question of the Month - Earn a new badge!

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Fernando Sotto dos Santos

Advocate
Posted 5 days ago

Reply Reply Privately
For our contact center, the theme song that best represents our day-to-day operation is Eye of the Tiger by Survivor. The choice reflects the intensity, resilience, and constant drive required to keep a large-scale operation running efficiently. In our environment, we deal with high volumes of interactions, complex integrations, and real-time problem-solving, where every day brings new challenges that demand quick thinking and consistency in execution.

Much like the message behind the song, our operation is about staying focused, adapting under pressure, and continuously pushing forward despite obstacles. Whether it's handling incidents, optimizing customer journeys, or ensuring service levels are maintained, there is a constant need to recover quickly, adjust, and perform at a high level. The rhythm and energy of Eye of the Tiger mirror the pace of our contact center, where persistence and discipline are essential to delivering results.

Ultimately, the song represents a mindset: staying sharp, maintaining control, and never losing sight of performance, even in the most demanding situations.

------------------------------
Fernando Sotto dos Santos
Consultor de Atendimento Senior Grupo Casas Bahia
------------------------------

Original Message
133. RE: April Question of the Month - Earn a new badge!

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John Ismael Mangente
Posted 3 days ago

Reply Reply Privately
Hello, by Adele. Just because :)

------------------------------
John Ismael Mangente
------------------------------

Original Message
134. RE: April Question of the Month - Earn a new badge!

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Ben Cartridge

Genesys
Posted 3 days ago

Reply Reply Privately
Hey Nicole! It has to be the biggest feel good song, A Day Like this by Elbow! No one can resist Guy Garvey's Mancunian charm!

------------------------------
Ben Cartridge
Senior Solution Consultant
------------------------------

Original Message
135. RE: April Question of the Month - Earn a new badge!

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Robert Wakefield-Carl

Community Rockstar
Posted 2 days ago

Reply Reply Privately
For us, it would have to be "Kung Fu Fighting". Everyday, they battle not only the nuanced of Genesys but Telco, network, integrations, and a plethora of issues with all the platforms we sell and support.

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message
136. RE: April Question of the Month - Earn a new badge!

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Nicole Milliken

Genesys
Posted 2 days ago

Reply Reply Privately
Heeeeyyyy Robert! How have you been!!!

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Nicole Milliken
Senior Online Community Video Specialist
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Original Message
137. RE: April Question of the Month - Earn a new badge!

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Christian Kato

Partner
Posted 2 days ago

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My fav would be.. Happy - Pharrell Williams

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Christian Kato
NA
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Original Message
138. RE: April Question of the Month - Earn a new badge!

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Mark Cains

Amplifier
Posted 2 days ago

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How about.......Its Closing Time by Semisonic for those callers that always want to call and squeeze an hour long conversation in the last 5 minutes!

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Mark A. Cains
Contact Center Engineer, Unified Communications
Office of Information Technology (OIT)
U.S. Department of Veterans Affairs
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Original Message
139. RE: April Question of the Month - Earn a new badge!

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Brian Jones

Community Rockstar
Posted 2 days ago

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I believe Bob Marley & The Wailers "Three Little Birds" immediately followed by TobyMac's "Help Is On The Way" collectively captures our Contact Center's theme song(s).

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Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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Original Message
140. RE: April Question of the Month - Earn a new badge!

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Paul Wild

Advocate
Posted 2 days ago

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Heroes - Bowie. Sums up our front line agents, back office work horses AND all the Genesys admins in engine room orchestrating the whole call centre experience.

Plus one of the greatest songs ever.. and any excuse to listen to it again :)

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Paul Wild
Digital Transformation Manager
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Original Message
141. RE: April Question of the Month - Earn a new badge!

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Kyle Cothron

Partner
Posted 2 days ago

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Highway to the Danger Zone by Kenny Loggins

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Kyle Cothron
Voice Data Systems LLC
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Original Message
142. RE: April Question of the Month - Earn a new badge!

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Don Giannini

Advocate
Posted 2 days ago

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Good topic! Depends on my mood. It probably alternates between "Cry Me a River" from Justin Timberlake and "Eye of the Tiger" by Survivor.

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Don Giannini
Performance Support Manager
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Original Message
143. RE: April Question of the Month - Earn a new badge!

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Ryan Smith

Genesys
Posted 2 days ago

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Perfect by simple plan!

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Ryan Smith
Director - ServiceNow Solutions & Integrations
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Original Message
144. RE: April Question of the Month - Earn a new badge!

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Neil Patrick Fujii

Advocate
Posted 2 days ago

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I think our contact center theme song would be Telephone

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Neil Patrick Fujii
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Original Message
145. RE: April Question of the Month - Earn a new badge!

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Thiago Miyaguchi
Posted 18 hours ago

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Nice one

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Thiago Miyaguchi
na
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Original Message
146. RE: April Question of the Month - Earn a new badge!

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Thiago Miyaguchi
Posted 18 hours ago

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Hello – Adele 😁

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Thiago Miyaguchi
na
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Original Message
147. RE: April Question of the Month - Earn a new badge!

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Karine Le Roux

Genesys
Posted 2 minutes ago

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Hey,

For me it sounds a bit like a Daft Punk song - Harder Better Faster Stronger, Productivity and KPIs in mind

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Karine Le Roux
Sr. Customer Success Manager
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Original Message

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