Happy April!
Mine has to be "All the Small Things" by Blink-182.
Because in this job, it really IS all the small things. One misconfigured flow, one missed routing rule, one API call off, and suddenly everything is on fire. But when all those small things are dialed in perfectly, customers get seamless experiences without ever knowing how much was running in the background. That's the win.
Also, "Late night, come home / Work sucks, I know" 😂 but honestly, that's what makes the wins feel even better when everything comes together!
Love this thread, the QOTM playlist idea is everything!
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Chris Rodriguez
Contact Center System Administrator
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Original Message:
Sent: 04-02-2026 10:16
From: Nicole Milliken
Subject: April Question of the Month - Earn a new badge!
Happy April, my favorite community!
Since we had a tech-focused QOTM last month, we thought we'd have a little fun with this month's question, while still highlighting what you do everyday. So here goes:
If your contact center had a theme song, what would it be?
You can pick any song that comes to mind while you're doing your daily duties! What lyrics really sum it up - perhaps it's the attitude, or the tone of your workspace. Let us know and you'll earn this new profile badge:
I'll kick it off! For the Genesys Community, the theme song that comes to my mind is: The Beatles "With a Little Help from My Friends." I think you all know why...
Can't wait to see what you all post :)
#QOTM
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Nicole Milliken
Senior Online Community Video Specialist
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