Genesys Casual

 View Only

Sign Up

  • 1.  April Question of the Month - Earn a new badge!

    Posted 6 hours ago
    Edited by Nicole Milliken 6 hours ago

    Happy April, my favorite community! 

    Since we had a tech-focused QOTM last month, we thought we'd have a little fun with this month's question, while still highlighting what you do everyday. So here goes:

    If your contact center had a theme song, what would it be?

    You can pick any song that comes to mind while you're doing your daily duties! What lyrics really sum it up - perhaps it's the attitude, or the tone of your workspace. Let us know and you'll earn this new profile badge: 

    image

    I'll kick it off! For the Genesys Community, the theme song that comes to my mind is: The Beatles "With a Little Help from My Friends." I think you all know why...

    Can't wait to see what you all post :)


    #QOTM

    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
    ------------------------------



  • 2.  RE: April Question of the Month - Earn a new badge!

    Posted 5 hours ago
    Edited by Kashaf Chaudhry 5 hours ago

    Hi,

    For me its an oldie, "Final Countdown", because thats what it is for our competitors as we look forward to dominating the AI powered experience orchestration space!

    Its how we end the frustration of broken journeys and missed opportunities for our customers' customer's.

    Thanks



    ------------------------------
    Kashaf Chaudhry
    Customer Success Director
    ------------------------------

    Original Message


  • 3.  RE: April Question of the Month - Earn a new badge!

    Posted 5 hours ago

    I'll take an easy one off the board; Dolly Parton's 9 to 5! (Although our hours often exceed a traditional 9-5 workday) The lyric "It's enough to drive you crazy if you let it" can definitely apply to IT folks day to day tasks. Pouring yourself a cup of ambition helps! Thankfully, Genesys prevents the song from being Led Zeppelin's Communication Breakdown :)



    ------------------------------
    John Butine
    ------------------------------

    Original Message


  • 4.  RE: April Question of the Month - Earn a new badge!

    Posted an hour ago

    How fun! 
    "Smooth Operator" – Sade → top-tier agents handling customers flawlessly.



    ------------------------------
    Evan Feick
    Sr Technical Account Manager
    ------------------------------

    Original Message


  • 5.  RE: April Question of the Month - Earn a new badge!

    Posted 29 minutes ago

    cool hahaha.... 

    If our contact center had a theme song, I'd go with "Under Pressure" by Queen & David Bowie. Between call volumes, SLAs, and solving customer issues, the lyrics feel pretty relatable! But just like the song suggests, teamwork is what helps us get through the pressure every day.



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------

    Original Message


  • 6.  RE: April Question of the Month - Earn a new badge!

    Posted 17 minutes ago

    I'd choose "High On Life" by Martin Garrix.
    I'm also a huge Martin Garrix fan, so this one was an easy choice for me.
    For me, it reflects the energy of working in CX: fast-paced, challenging, but also rewarding when people come together to create better experiences every day.

    It would actually be fun to create a playlist with all the songs people share in this thread. I'd definitely listen to that.

    @Nicole Milliken maybe we should make the official QOTM playlist. 😄



    ------------------------------
    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
    ------------------------------

    Original Message


Related Content