Genesys Cloud - Main

Hello Cloud Experts,

I'm new to Genesys Bot and trying to understand the difference between the two ways of creating the bot using Architect Bot Flow & Dialog Engine Bot Flow.

• Dialog Engine Bot Flow : https://<region>/dialog-engine/#/
• Architect Bot Flow : https://<region>/architect/#/bot/flows/

I kindly request you to help me to understand the below questions and the additional differences.

1. What is the main difference between the above two bot flows?
2. When should I need to choose Dialog Engine Bot Flow?
3. When should I need to choose Architect Bot Flow?
4. What is the difference between Call Bot Action in Architect
   1. Call Bot Flow
   2. Call Dialog Engine Bot

#bot
Thanks in advance.


​​​​
#Ask Me Anything (AMA)
#ArchitectureandDesign
#DigitalChannels

A dialog engine bot can only be used in an inbound SMS flow.  A bot flow can be used by inbound call, outbound call, inqueue call, inbound chat, inbound SMS, & common module flows.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------