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  • 1.  Architect certification

    Posted 2 days ago

    Hello,

    I'm preparing for the Genesys Cloud Architect certification. What practical skills do you consider essential for performing well on the exam?


    #Certification
    #Training

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    Lilian Masselli
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  • 2.  RE: Architect certification

    Posted 16 hours ago
    Hi Lilian, I'm taking the exam today. I've been reading everything I could find on Genesys about it, and for the past two weeks I've been practicing with Gemini (it creates a simulator and gives you feedback).
    Good luck!!


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    Cesar Pereira
    Sr Software Engineer
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    Original Message


  • 3.  RE: Architect certification

    Posted 15 hours ago

    @Cesar Padilla Good luck! - thanks for the tip with Gemini, i'll be taking mine soon 



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    Stacey Sanchez
    PACU- Workforce Operations MGR
    Winston-Salem, NC
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    Original Message


  • 4.  RE: Architect certification

    Posted 15 hours ago
     
    If you already work with Architect, I don't see the exam as complicated. But if you don't actively work in this area, I recommend paying attention to:
     
    Architect and flow types
    Understand what each flow is used for: Inbound Call, Outbound Call, Message Flow, Bot Flow, Secure Flow, and Common Module.
     
    IVR, menus, and prompts
    Study how to create menus, play messages, capture customer options, and handle errors or invalid attempts.
     
    Bots
    Focus on intent, slot, utterances, and confirmation. This covers several bot-related questions.
     
    Architect actions
    Know when to use: Switch, Data Table Lookup, Call Data Action, Transfer to ACD, Set/Get Participant Data, and Play Audio.
     
    Variables and expressions
    Understand default variables, user-created variables, and functions such as Append, as well as Call.Ani.
     
    Data Tables and integrations
    Study table lookups, primary key, CSV import, Salesforce and Data Actions
     
    Schedules and Call Routing
    Understand business hours, holidays, schedule groups, and DID mapping to the correct flow.
     
    Secure Flow
    Know how to protect sensitive data and pass data between flows using Participant Data.
     
    Flow metrics
    Study Flow Outcomes, Flow Milestones, and Flow Performance.
     
    Queues and agent routing
    Review ACD, skill-based routing, Bullseye Routing, Alerting Timeout, ACW, and Divisions.


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    Elisson Fernandes
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    Original Message


  • 5.  RE: Architect certification

    Posted 6 hours ago

    Hello Lilian,

    Some key skills that really help are:

    • Building and understanding IVR/call flows
    • Working with menus, tasks, decisions, and transfers
    • Using variables and Architect expressions
    • Basic troubleshooting and error handling
    • Understanding queues and routing
    • Knowing how Data Actions and integrations work
    • Following good flow design practices

    I'd also recommend practicing real scenarios, like:

    • Creating flows from scratch
    • Testing transfers and routing
    • Fixing validation errors
    • Working with reusable tasks and variables


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    Letícia Rogue
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    Original Message


  • 6.  RE: Architect certification

    Posted 5 hours ago

    Hello, @Lilian Masselli.

    All the content of the study guide is really important, but for me, the key is always practicing your flow building. With more practice, you can fix all the content and become familiar with key tools and architect behaviors.



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    Arthur Pereira Reinoldes
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    Original Message


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