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  • 1.  Architect - Data - Collect Input

    Posted 07-01-2019 17:36
    No replies, thread closed.
    I need a way for the customer to speak to the IVR during an in-queue call flow.  Within Architect, the Collect input tool step only accepts DTMF digits 0 through 9.

    I would like the in queue message to say.    "I am sorry but all of our agents are busy at this time, if you would like to leave a call back say Yes". 

    Or the messaging could say "  "I am sorry but all of our agents are busy at this time, Say Callback, and we will call you back when it is your turn."

    I have tried to flow out into an inbound call flow,  but then the callback priority is lost and it ends up at the back of the line.   So that is not a valid option. 

     


    #Integrations
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)
    #Unsure/Other

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    Chad Maggard
    Electroline Data Communications Inc
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  • 2.  RE: Architect - Data - Collect Input

    Posted 07-08-2019 11:33
    No replies, thread closed.
    You can request a new feature in aha: https://purecloud.ideas.aha.io/ideas/new

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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