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Hello,

Has anyone tested the actual limit of a datatable? Reason why I'm asking is that the following documentation mentions the number of rows allowed in a table to be 5.000 Work with data tables - Genesys Cloud Resource Center

but the following resource mentions 10.000 Genesys Cloud Developer Center

Which of the two contains the truth?

Kind regards,

Dieter Wijnen

Hi Dieter,

Those limits change over time, so the 5000 one is probably outdated.

I remember having the 5000 limit in the past by default, and at the time it was also possible to get to 10000, but we needed to request this to Genesys through a case, etc.

I believe that by default this has now been increased to 10000.

If you want to make sure on which limit you have on your organization, you can check that through API:

GET /api/v2/organizations/limits/namespaces/datatables

This one should return to you something like:

{
  "entities": [
    {
      "key": "rows.max.per.table.allowed",
      "value": 10000
    },
    {
      "key": "rows.rate.per.minute",
      "value": 5000
    },
    {
      "key": "tables.max.allowed",
      "value": 300
    }
  ]
}

As @Marcello Jabur mentioned, you can also verify the default limits publicly in the official documentation:

 https://developer.genesys.cloud/organization/organization/limits#architect-datatables

This page lists the current default values and indicates whether a specific limit can be increased upon request.