Genesys Cloud - Main

Hi everyone,

What is your preferred method for troubleshooting Architect flows?

Besides the Interaction Details page, do you use:

• Custom logging
• Data Action testing
• Variable tracing
• External monitoring

I'd like to improve my troubleshooting process.

Hi Fausto,

Great question.

My usual approach is to start with Interaction Details and test each Data Action independently. We also use Participant Data to capture key values during the interaction so we can confirm which path the flow followed.

For troubleshooting Participant Data across many interactions, I also came across a useful community utility that uses Python and the Analytics Conversation Detail Jobs API to extract the data for a queue and export it into Excel. This can be much easier than opening each interaction individually:

https://community.genesys.com/discussion/practical-utility-export-participant-data-from-genesys-cloud-queue-to-excel-interactive-python-tool

For me, validating each component separately and then reviewing the interaction data has been the most effective approach.